Chamber of Commerce

      Better Business Bureau of Central and Northwest NC

      ( 30 Reviews )

      Better Business Bureau of Central and Northwest NC
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      Chamber Rating

      Verified Member
      3.0 - (30 reviews)
      13
      2
      0
      2
      13
      Read Our 30 Reviews

      Chamber Rating

      Verified Member
      3.0 - (30 reviews)
      13
      2
      0
      2
      13
      › ‹
      • Roberta Mathews


        Mar 12th, 2024

      • Claudine Joly-King

        I got a call today, 2/25/24, from someone who claimed to be from BBB but did not give me his name. He reported all the emails sent to me in response to my complaint about PERFACT (sic) BROW. That salon did not disclose that a $100 deposit I had paid by credit card for a procedure for brow tattooing to take place 4 days later which I cancelled in writing THREE HOURS LATER was not refundable. The reason I presume is that the owner, BHAVI, an extremely high strung lady, was offended when during the consultation I had asked for a prior ink test (having had a previous experience with a brow tattoo disappearing within a week). However, she did convince me to try again, and the procedure was scheduled and the deposit paid. When back home, I thought that I should try to have an ink test elsewhere and emailed the facility to cancel temporarily. She ignored various emails and when I finally called, she was very unpleasant and aggressive. Apparently, she has now convinced the BBB that I used "inappropriate words" on the phone, which is absolutely false. I am very surprised that the BBB employee would take her word for it and did not ask for proofs, which I know do not exist. His tone on the phone was accusing and I really do not appreciate that. Very unprofessional and disappointing.
        Mar 1st, 2024

      • Paul Cantwell

        I felt that there are some rating controversies, complaint handling issues, Accreditation system, and Lack of real power here. But it's all voluntary, the Business can just ignore the requests, and your case is closed.
        Feb 18th, 2024

      • PPA ASSOC

        Better Business Bureau will post a false complaint which no one could possibly believe with such blatant accusations. When their office is called, it goes to voicemail.
        Jan 10th, 2024

      • vinetta hunt

        Goforth Pest Control had me wait for service for over 6 hours, only to close the office. That was a Friday. I called on Monday and after requesting a refund they never called me back. Finally they called on Tuesday offering me $50. of my $95. deposit. I told them no.This company has the worst customer service I've ever experienced. And the fact they don't want to give me my money back is almost criminal.
        Sep 4th, 2023

      Read Our 30 Reviews

      About
      Better Business Bureau of Central and Northwest NC

      Better Business Bureau of Central and Northwest NC is located at 529 College in Greensboro, North Carolina 27410. Better Business Bureau of Central and Northwest NC can be contacted via phone at (336) 632-4970 for pricing, hours and directions.

      Contact Info

      •   (336) 632-4970

      Questions & Answers

      Q What is the phone number for Better Business Bureau of Central and Northwest NC?

      A The phone number for Better Business Bureau of Central and Northwest NC is: (336) 632-4970.

      Q Where is Better Business Bureau of Central and Northwest NC located?

      A Better Business Bureau of Central and Northwest NC is located at 529 College, Greensboro, NC 27410

      Q How is Better Business Bureau of Central and Northwest NC rated?

      A Better Business Bureau of Central and Northwest NC has a 3.0 Star Rating from 30 reviewers.

      Ratings and Reviews
      Better Business Bureau of Central and Northwest NC

      Overall Rating

      Overall Rating
      ( 30 Reviews )
      13
      2
      0
      2
      13
      Write a Review

      Roberta Mathews on Google

      image

      Business Response on Google Mar 12th, 2024
      Ms. Matthews, Thank you for your 5-star review. We are pleased to hear that you had a good experience with us.

      Claudine Joly-King on Google

      image I got a call today, 2/25/24, from someone who claimed to be from BBB but did not give me his name. He reported all the emails sent to me in response to my complaint about PERFACT (sic) BROW. That salon did not disclose that a $100 deposit I had paid by credit card for a procedure for brow tattooing to take place 4 days later which I cancelled in writing THREE HOURS LATER was not refundable. The reason I presume is that the owner, BHAVI, an extremely high strung lady, was offended when during the consultation I had asked for a prior ink test (having had a previous experience with a brow tattoo disappearing within a week). However, she did convince me to try again, and the procedure was scheduled and the deposit paid. When back home, I thought that I should try to have an ink test elsewhere and emailed the facility to cancel temporarily. She ignored various emails and when I finally called, she was very unpleasant and aggressive.
      Apparently, she has now convinced the BBB that I used "inappropriate words" on the phone, which is absolutely false. I am very surprised that the BBB employee would take her word for it and did not ask for proofs, which I know do not exist. His tone on the phone was accusing and I really do not appreciate that.
      Very unprofessional and disappointing.

      Business Response on Google Feb 14th, 2024
      Ms. Joly-King, thank you for your review of BBB of Central and Northwest NC. Due to the fact you say that you received this call on a Sunday leads me to believe that you may not have received a call from a BBB employee. Our normal business hours Monday through Friday are 8:30 AM to 4:30 PM. If you happen to have a number on your caller ID that you can share with me, it will help me trace the call if it was from a BBB employee. Also, if you would please send me the phone number where the call was received, the date, and time of the call, I can search our phone records to see if a call was made from our system. Please send this information to [email protected]. If you would like to discuss this further, please feel free to contact me directly at 336-632-4979.

      Paul Cantwell on Google

      image I felt that there are some rating controversies, complaint handling issues, Accreditation system, and Lack of real power here. But it's all voluntary, the Business can just ignore the requests, and your case is closed.

      Business Response on Google Feb 12th, 2024
      Mr. Cantwell, thanks for your correspondence. As you noted, BBB is founded on the concept of voluntary self-regulation. We are here to make sure advertising is truthful, assist in dispute resolution, call out bad actors in our community, and provide a platform for consumers to share their experiences with a company. When a consumer files a complaint we engage in our dispute resolution process with the business and the customer. If a business is unwilling to participate in the dispute resolution process it is reflected in the letter grade BBB publishes about a business. The letter grade represents the BBB's degree of confidence that a business is operating in a trustworthy manner and will make a good faith effort to resolve any customer complaints. The BBB rating scale is A+ through F, just like in school. There are times that businesses do not engage in the BBB dispute resolution process and that is reflected in the BBB letter grade for a company. There are other times that a business may make a good faith effort to resolve a dispute but the consumer remains dissatisfied. In those instances, the complaint is reported but may not necessarily result in a letter grade deduction. Either way, your experience will be reported for the general public to see and draw their own conclusions regarding your experience.

      PPA ASSOC on Google

      image Better Business Bureau will post a false complaint which no one could possibly believe with such blatant accusations. When their office is called, it goes to voicemail.

      Business Response on Google Jan 17th, 2024
      PPA, our phones can get quite busy at times. Did you leave a voicemail? We make every attempt to reach people on the same day prior to close of business. If we are unable to do that, we typically return the call within 24-hours. BBB is the publishing platform for complaints and reviews of customer experience. It is not our policy to edit the content submitted by a consumer. However, there are exceptions. The two most frequent exceptions are for foul language or when someone's personally identifiable information could be compromised. If you would like to discuss this further, please contact Kevin Hinterberger directly at 336-632-4979. If you believe that the customer review submitted against your company is defamatory or libelous you may wish to address that directly with the person that submitted the review.

      vinetta hunt on Google

      image Goforth Pest Control had me wait for service for over 6 hours, only to close the office. That was a Friday. I called on Monday and after requesting a refund they never called me back. Finally they called on Tuesday offering me $50. of my $95. deposit. I told them no.This company has the worst customer service I've ever experienced. And the fact they don't want to give me my money back is almost criminal.

      Business Response on Google Sep 1st, 2023
      Ms. Hunt, Thank you for sharing this information on your experience with BBB. If we can be of further assistance, please contact our office directly at 336-852-4240.
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      ( 30 Reviews )
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