Domino's Pizza

They false advertising the garlic parmesan wings bad and it taste like ranch.wdf
Apr 5th, 2024

Feb 26th, 2024

I order my daughter a pizza from this particular location very often. She is a full time freshman at WSSU and of all the food options in town she particularly likes Dominos pizza. I placed an online order and realized i selected the wrong dipping sauce so i contacted the location i ordered from. A young lady by the name of Nary picked up and i explained that i placed an online order and would like to change my dipping sauce. She asked for the number associated with the order, confirmed my order to me and then placed me on hold for about 3 mins. She came back on the phone and stated she was unsure when i would get my dipping sauce because all of the drivers are out. Assuming i had already received my order i advised that it had not been delivered and that i was confused why the system is showing that my order had been delivered already when it was just placed. Upon asking the young lady if she is able to see my order she angrily states that I yelled at her and slams the phone hanging up on me. I was immediately Shocked and appalled at how triggered she was, i was confused how or why she felt i yelled at her and I was in disbelief with the disrespect and poor service i just received. I immediately called back and spoke with the store manager William and explained what happened. He spoke with Nary who apologized to him and stated she had a long day. So have I!! Under no circumstance is having a long day a sufficient excuse for disrespect and distasteful poor customer service. Nor would i ever be rude to someone preparing and handling my food. I work for DC federal government and my job is 90% customer service as well and Ive been doing it for 14 years. Bad day or not, Nary clearly took her emotions out on me and needs coaching immediately. Irrational behavior, being rude & temperamental is a recipe for termination in most business. I will no longer be ordering from this location due to the low standards set for their employees and this uncalled for experience. Poor training. Poor service. I will spend my hard earned money elsewhere.
Feb 24th, 2024

Feb 18th, 2024

This is solely based on our experience 12/23/23 around 3pm. We had just had an ungodly, terrible experience at Mellow Mushroom so we walked to Dominos and kind of joking about our experience to the young lady who was working the counter. She was so friendly and considerate about our story. We ordered a large pepperoni and cheese and told her we were walking to Footnote to grab a coffee. Got our coffee and walked back in, going to sit down and wait for a pizza to finish, she called my name and told me it was already ready. Man, that was quick. It was piping hot, gooey cheese and the perfect crisp to the pepperoni. I wish I would've gotten her name. So, if she ever sees this, thank you!
Jan 2nd, 2024