Yolo Federal Credit Union

This credit union makes it very difficult to set up online payments. They don't accept credit cards online.
Sep 2nd, 2023

I live in the local area, keep all my financial accounts in good order and have excellent credit.  I have been a member of a number of different credit unions over the years.  I am not a member here, but I tried to use my debit card at their ATM.  There was no financial reason that the card should not work.  The machine confiscated my card for an unknown reason. I talked to a woman on duty in the branch, and she was unhelpful and had a poor customer attitude.  She did not try to retrieve my card and did not do any research on why the card was confiscated by the machine.  Basically, she was too lazy to provide any service.  If I could have fired her, I would have.  Considering the card was issued by another credit union and Yolo FCU had no ownership in it, they had no excuse to confiscate the card without explanation or reason.  They could have had a new customer when I needed a new credit union or a car loan. But, based on their staff, I will take my business to another credit union. This was the about the worst customer service I have seen at a credit union.  Credit unions are about serving people: not about taking others' property and not providing a justification.  I'm not interested in their legal jargon about their rights and my obligations.  And, the credit union movement is not about that anyway.
Feb 21st, 2023

Love banking here
Oct 23rd, 2022

Constantly having technology issues. One day you can't access your online banking the next you drive all the way to their location to pull out money and they can't give you any of your own money. Didn't do a single thing about it accept say "sorry". Absolutely unbelievable. Go bank with someone else! Update a week later: online banking is down yet again. Can't see my account and it's over an hour to speak to someone. Don't understand how this is acceptable?!
Jul 23rd, 2022

I've only been here for the ATM. I like this convenient location and there never is a line at the atm. They cool thing about this machine is that you have the option to choose $20 or $50 denominations. I know a lot of places do this now but this was one of the first places I noticed it. This isn't my bank, but I always use the atm to get cash or deposit.
May 14th, 2022