The Preserve at Rock Springs

Mar 19th, 2024

LOVE IT!
Mar 4th, 2024

Do not move here. Poorly built, poorly managed. Dog poo everywhere.
Feb 26th, 2024

The staff is great. I had issues with my rent. Mrs. mckeever was on it. Rent is normal bc I believe it was mckeever fighting to get it right.
Dec 24th, 2023

Inappropriately withheld money from deposit then tried to justify using information from another apartment. I vacated apartment on weekend so no walk through with agent. Took videos of condition which was immaculate - better operating condition and cleaner than when I moved in. Preserve withheld money for "touch up housekeeping". I asked for documentation showing what needed to be done; had to prompt them a second time to get a response. Preserve sent photos which showed interior of an obviously different apartment. (Clearly shown by comparison of video & photos; examples provided show the stove. Theirs shows heavy scratching, my video shows without. Look carefully at controls - stoves are different models! Not shown - toilet: theirs missing bolt cap, mine shows cap in place.). No response when confronted, no return of money withheld. Also note that over 3-year period Preserve increased my rent every year by +10%. Current offer to new tenants about 1.6 times rate just 3.5 years ago. Possibly just greedy, possibly trying to build up reserve to pay for deteriorating infrastructure - units not that old (mine 5-6 years) but showing significant signs of poor-quality construction (concrete work, paint, carpet, structural cracks, caulking, etc.). WRT reviews, be aware that Preserve on several occasions solicited tenants to write reviews and offered opportunity for substantial financial reward for doing so. Nominally, chance of reward was not tied to a positive review but multiple studies document that reward offers generate positive reviews - well known to marketing experts. I'd give The Preserve & staff average to good ratings but the jumps in rent were exceptional and the attempt to pass off photos of another apartment as evidence of the condition of mine when I vacated is completely unethical.
Dec 7th, 2023