Leisure Sports

Jul 31st, 2021

I recently rented a vehicle from Leisure Sports. Originally, the vehicle was not available until my third day in town. They told me they would call me if it became available earlier. That sounds good in theory, but in practice I know that was unlikely. Guess what? The vehicle became available and they called. It was a great example of stellar customer service. I feel grateful and blessed to have found Leisure Sports.
Jul 16th, 2021

I'm very disappointed with this business. My family was involved in a three raft flip and pile up this weekend at Haircut Rock on the Snake River below Jackson, 30 people in the water within 30 seconds. Mad River guides pulled most of us to safety, and organized a search and rescue with the Forest Service to find the others that were missing. Mad River guides floated everyone they pulled out of the water to shore, secured our raft to a tree, and put us on their bus to meet the Forest Service at the upper parking lot. By 10pm that night everyone was located, but we were still searching for one of our dogs that ended up on the other side of the river. We contacted Leisure Sports the next morning to see if we could come pick someone up from their office to help us float the raft out since everyone was traumatized, and their only concern was that we didn't have the rafts back in time. They immediately charged us for an additional day plus the paddles that were lost. A few of us got back in the raft and floated it down so we could get it returned. As a business owner myself I understand that there are times for some empathy, and this was one of those times.
Jul 31st, 2021

Jul 13th, 2021

We are in a current dispute at this minute with these guys. We have 3 snowmobiles reserved for today. I called to get directions. Their rep says “we have a problem, the county is asking people to stay off the road due to a snowstorm”. In other words driving is dangerous at this time. (We have to trailer their machine snowmobiles to where we can ride). So I said just cancel my deposit. He said no, he would make us a reservation for another day. I told him this is the only day we could go. Please cancel the deposit. He said he would look into it. I called back and he said he would not refund deposit and we could tow the trailer “if we were willing to weather the road conditions”. I said, you told me the County wants people to stay off the roads. He said, “well I don’t want to lose your deposit”. So the County says road conditions are dangerous but this guy cares more about the money. I asked him to have the owner call me. I m still waiting. UPDATE: The company called me later that day and apologized for the confusion and did refund my deposit. I would try to use them on a future trip to Jackson Hole.
Apr 3rd, 2021