Elite Medical Supplies, LLC

As others have said...DO NOT USE THIS BUSINESS. There is a reason google reviews are turned off for their Laramie location. They would be run out of town. The owner has a very well earned reputation as a complete A hole.
Jun 28th, 2021

Ordered abdominal/rib brace got a back brace like the ones people who do a lot of heavy lifting in the mail. Was not told what color it was, if known was black would not have ordered. Invoice says told all benefit and features of brace. Not true! Asked for a picture of product, never sent or I would have cancelled order. I am out $50.04 since it is non returnable/refundable. Guess I should have ordered off Amazon since you can see what you are ordering. Ordered abdominal/rib brace got a back brace like the ones people who do a lot of heavy lifting in the mail. Was not told what color it was, if known was black would not have ordered. Invoice says told all benefit and features of brace. Not More
Jun 3rd, 2018

BUYER BEWARE To all those caring for aging parents or loved ones in Casper, Wyoming: I recently purchased a new bariatric walker from Elite Medical Supplies in Casper, Wyoming, for $254 for my 91 year-old father. He refused to use it, so I sought to return it to Elite a few days later (in perfectly pristine condition). There had been no verbal warning prior to purchase that a refund might be problematic. The receipt states: "CUSTOM ORDERS ARE NON-REFUNDABLE." It was not a custom order. No problem. The receipt states: "PRODUCTS BEING BILLED TO INSURANCE ARE NON-RETURNABLE." No problem, I paid out of my pocket. The receipt states: "THERE WILL BE... A 20% RESTOCKING FEE ON PRODUCTS OVER $100.00." Fine, I could live with that and assumed I would receive an 80% refund. Wrong. The receipt also states: "THERE ARE NO REFUNDS OR RETURNS ON HYGIENE PRODUCTS." I was informed there can be no refund because the "the walker is a hygiene product." When I expressed my dismay at this preposterous categorization, I was told that "Our products are increasingly all categorized as hygiene products." To me, this seems to be a clear case of deliberate deceptive retail practice. If you look at this company's website, which my wife and I did prior to going there to purchase this as well as a new wheelchair, you will see a very vague and not terribly-useful description of what the company has to offer. There are no prices for any of their equipment or services. When you walk into the store, there are no prices posted. We were told this is because "prices change so often." A reasonable conclusion is that this business purposely lacks transparency. It also charges too much. I sought to buy a gel foam cushion for the wheelchair. I was told it would cost nearly a hundred dollars and take 4-5 weeks to deliver. By now I had lost all faith in Elite Medical Supplies, so I did a bit of internet research and quickly found what we needed, for $38, and ordered it for next-day delivery. My conclusion is that Elite Medical Supplies is not an honorable place to shop. Buyer beware! Dr. Stephen W. Nicholas, son of Stephen L. Nicholas, Casper, Wyoming Professor of Pediatrics and Population and Family Health Columbia University College of Physicians and Surgeons New York City BUYER BEWARE To all those caring for aging parents or loved ones in Casper, Wyoming: More
Sep 17th, 2017

DO NOT USE THIS PLACE! I purchased a left and a right handed brace per doctors orders from this company. It was for a workers comp claim and I wasn't sure I would get reimbursed for them. I did not wear them and they are still not allowing me to return the braces. I'm out $43.80 and the "manager" is not willing to help and insisting she told me they were "hygiene" items and are non returnable. How are hand braces that werent even tried on hygiene items?!?! I strongly suggest DO NOT use this company. Shady af. I wish I could give 0 stars! Seems the other review shows the same information. Crooked! DO NOT USE THIS PLACE! I purchased a left and a right handed brace per doctors orders from this More
Sep 15th, 2017

Very helpful and redirected me to another vendor in town so I get what I was after.
Nov 20th, 2016