Somo View Resort

Amanda Hernandez _{on Google}

Oct 10th, 2023

LOU WILL NOT GIVE ME MY MONEY ($700+) BACK!!!
Lou and Collen kept my money for a full week's stay when we had the absolute worst experience of our lives and refused to stay more than one night! Please DO NOT make the same mistake we did in booking with this shady business.
Note: Due to my review below, I finally received a response from Somo View Resort and stand by my initial review. My response to their comment is at the bottom.
I'm writing this to hopefully spare others from making the same mistake in booking this pathetic excuse of a "resort".
My husband booked a cabin (Red's Log Cabin) over the phone and at no time was he told the most comfortable beds in that cabin were children's bunk beds! You think a couple making a reservation with NO children would have been told this.
Trying to make the best of it, we pulled out the sofa bed but it was extremely lumpy and did not lay flat, (it was on an incline). I "slept" on the couch while my husband slept on a bottom bunk IN THE NEXT ROOM all while sweating our buns off despite us turning the air conditioner on the highest setting. This was absolutely unacceptable!
Unable to sleep, I emailed email Lou and Colleen at 11:45pm that same Monday night and alerted them of these issues. I also mentioned that we would not be staying in these uncomfortable conditions (not suited at all for couples) for the rest of the week, and kindly asked for them to refund me my hard earned cash. I have yet to receive any kind of response. Lou would only respond to my husband despite me mentioning in the email that I was the one who paid!!!
Needless to say, I will not be receiving a refund. Lou and Colleen will be keeping my hard earned cash of $700+ when all my husband and I got out of it was 1 terrible night's stay out of the 4 that we were supposed to stay.
This is the way we have experienced them doing business so I felt it absolutely necessary to put it out there so others can spare themselves the complete and utter disappointment we are feeling.
Response from the Owner: As replied to Chris, We try hard to provide guests with a 5 star experience. We're sorry you were not happy with your accommodations, specifically the bedding style in this particular cabin. It's unfortunate that you didn't notify us of this problem until many hours after you checked and and left while declining our offer to upgrade to a bigger cabin at no additional cost.
*** My response: So are you also sorry you didn't specify the "bedding style" AKA Children's Bunk Beds for this particular cabin when my husband booked over the phone? Because you never mentioned that even after we booked the cabin for just the two of us- no kids.
What IS unfortunate is that we trusted that if the business owners had a pull out sofa bed in the "living room/kitchen" that it would be in good enough condition for us to be able to sleep in. So, yes, it wasn't until that night when we actually pulled out the lumpy, on an incline "mattress", (after we had to move the dining table etc) and when it was still uncomfortably hot despite us turning the air on, that we realized the disaster we had gotten ourselves into.
You didn't offer the upgrade to a bigger cabin until 5 hours after we left your "resort"! We had the absolute worst experience from you not telling us about the "bedding style" to us having to try to sleep extremely hot in small spaces in DIFFERENT ROOMS we didn't want to return. We told you this and yet you still offered a "free stay".
I want my hard earned cash back. If you were truly sorry, and wanted to make things right, you would provide us with a refund (at least for the days we did not stay in those terrible sleeping conditions). Anything else is just you trying to hide behind a fake apology to keep your 5 star reviews and our money!

casey smet _{on Google}

Oct 4th, 2023

Very clean, modern and cozy

Chris Gatts _{on Google}

Oct 4th, 2023

They should be embarrassed to use the word "resort"... (Reply)... Lou your offer to fix anything was 18 hours after my initial email. Also, it is hard to notice how bad your accomodations are when we're out kayaking on the lake and having dinner. Though the lake is wonderful as many reviews have pointed out, it's your cabin and the lack of transparency about your cabins I have issues with. By time you had responded to my issues, we had already spent the night sleeping in separate rooms and had already booked the remainder of our trip at what turned out to be the best resort we could have imagined. Luckily, Holiday Acres were able to fit us in late at night for the next days booking; an actual resort, without their siding falling off the cabin or the obvious entry points for wildlife. This doesn't even touch on our initial problems of the fact that your sleeping accomodations only provide bunk beds for children or the worst pull out couch imaginable. Not to mention the A/C unit that rivals the heat of hell itself. Please if you want an unbelievable north woods experience stay far away from this "resort" you will be disappointed. Thanks though for keeping over $700 of our money that you provided nothing in exchange for

Amanda _{on ChamberofCommerce.com}

Sep 13th, 2023

LOU WILL NOT GIVE ME MY MONEY ($700+) BACK!!!

Lou and Collen kept my money for a full week's stay when we had the absolute worst experience of our lives and refused to stay more than one night! Please DO NOT make the same mistake we did in booking with this shady business.

Note: Due to my review below, I finally received a response from Somo View Resort and stand by my initial review. My response to their comment is at the bottom.

I'm writing this to hopefully spare others from making the same mistake in booking this pathetic excuse of a "resort".
My husband booked a cabin (Red's Log Cabin) over the phone and at no time was he told the most comfortable beds in that cabin were children's bunk beds! You think a couple making a reservation with NO children would have been told this.

Trying to make the best of it, we pulled out the sofa bed but it was extremely lumpy and did not lay flat, (it was on an incline). I "slept" on the couch while my husband slept on a bottom bunk IN THE NEXT ROOM all while sweating our buns off despite us turning the air conditioner on the highest setting. This was absolutely unacceptable!

Unable to sleep, I emailed email Lou and Colleen at 11:45pm that same Monday night and alerted them of these issues. I also mentioned that we would not be staying in these uncomfortable conditions (not suited at all for couples) for the rest of the week, and kindly asked for them to refund me my hard earned cash. I have yet to receive any kind of response. Lou would only respond to my husband despite me mentioning in the email that I was the one who paid!!!

Needless to say, I will not be receiving a refund. Lou and Colleen will be keeping my hard earned cash of $700+ when all my husband and I got out of it was 1 terrible night's stay out of the 4 that we were supposed to stay.

This is the way we have experienced them doing business so I felt it absolutely necessary to put it out there so others can spare themselves the complete and utter disappointment we are feeling.

Response from the Owner: As replied to Chris, We try hard to provide guests with a 5 star experience. We're sorry you were not happy with your accommodations, specifically the bedding style in this particular cabin. It's unfortunate that you didn't notify us of this problem until many hours after you checked and and left while declining our offer to upgrade to a bigger cabin at no additional cost.

*** My response: So are you also sorry you didn't specify the "bedding style" AKA Children's Bunk Beds for this particular cabin when my husband booked over the phone? Because you never mentioned that even after we booked the cabin for just the two of us- no kids.
What IS unfortunate is that we trusted that if the business owners had a pull out sofa bed in the "living room/kitchen" that it would be in good enough condition for us to be able to sleep in. So, yes, it wasn't until that night when we actually pulled out the lumpy, on an incline "mattress", (after we had to move the dining table etc) and when it was still uncomfortably hot despite us turning the air on, that we realized the disaster we had gotten ourselves into.
You didn't offer the upgrade to a bigger cabin until 5 hours after we left your "resort"! We had the absolute worst experience from you not telling us about the "bedding style" to us having to try to sleep extremely hot in small spaces in DIFFERENT ROOMS we didn't want to return. We told you this and yet you still offered a "free stay".
I want my hard earned cash back. If you were truly sorry, and wanted to make things right, you would provide us with a refund (at least for the days we did not stay in those terrible sleeping conditions). Anything else is just you trying to hide behind a fake apology to keep your 5 star reviews and our money!