Sturgeon Bay Utilities

Allison is great! Right after I sent the application she wrote me and confirmed service. Very happy, thanks!
Feb 27th, 2023

Terry needs to be fired immediately. The way she belittles customers is absolutely inexcusable. Today I had my water shut off with NO warning whatsoever because of "issues at my neighbors house so it's just off until further notice" this is unacceptable. Train your employees on being kinder and just NICE. Terry is a hateful miserable person who enjoys making customer's days terrible.
Jan 23rd, 2023

Good local Mom and Pop utility. The electrical crew keeps our power going with reasonable rates. Every time I call for billing help I get a friendly voice to help me out. We're blessed to have a local caring power utility. Big cities can't say that.
Nov 23rd, 2022

If I could give this company 0 or negative rating I would. They are trash and the service is worse.
Sep 4th, 2022

Terry and one other were my contacts. I immediately sent the small final bill payment after calling and being assured it was ok as the office would be closed from Friday to Wednesday. It was mailed immediately as I promised. Anyway Wenesday the payment arrived. Bill was paid! But same day customer service sent us TWO very scary letters about having already sent delinquent notices out to tax departments etc. One bill was about $9 the other about $40. Scary letters not signed. No staff supervision. Need more staff training and review of board appointments and probably a new exec. Tell Mayor Ward. Poor public relations and atrocious and abusive collection practices. No wonder SBU Google rating is less than 2.3 out of 5. (Wow!) Time to clean house? SBU should not be labeled the worst Utility in the state for public relations. Sturgeon Bay deserves better. The customers deserve better. If nothing else a formal sincere apology and a plan to do better. Complaint Letters to the WPSC would help spur action.
Aug 1st, 2022