Time Warner Cable Business Class

Constant outages. Whats the problem, old infrastructure?
Apr 5th, 2024

Theres a woman who works here with thicker glasses that is absolutely useless. When I signed in I was number twelve. Her and another gentleman who was working both finished up helping customers and went on break. Now theres only two spectrum reps on the floor with a line of twelve people. By the time her and the other employee came off break, I was only at number eight . Instead of helping people waiting in line who were waiting when went on break,she comes off break and helps a guy who was already taken care of that was just waiting for his data to switch over to his new phone. She never once looked to help anyone waiting still. This is the second time being in the store and shes done something like this. Thats why I remembered who she was. But its ashamed how the other two reps stayed calm with everyone in line waiting while their coworkers went on break.Where Im from, when its busy, it means all hands on deck. You dont leave and go on break while its a big line with people waiting. You shorten the wait time up by working as a team. If shes any type of manager there, she sucks! I think for her its a easy paycheck because nobody is complaining except me. And thats because I had nothing to do but watch how the process of waiting was with over twelve people waiting and only two reps on the floor.. Maybe if corporate sent an observer to sneak in and watch her perform, theyll see that her performance is definitely under average. I hate to see people avoid work but want to collect the incentives for the work. This is one of the reasons prices are sky high as we speak. Overpaid useless workers are part of the inflation crisis we face. And this lady who works at spectrum is one of them. If I knew her name I would say it but she had no employee identification badge.
Mar 30th, 2024

god awful wait times, all I had to do was return a modem and was stuck waiting for 2hrs. Also, the tried to upsell me on multiple things I didnt want or need.
Mar 26th, 2024

They like to play games on their customers. Get you in with a good rates, then give you poor service that they blam on the customer followed by increased billing prices and service outages. Terrible company.
Mar 21st, 2024

Five employees in the store, two go to the back to (take a break?) half hour wait time to return equipment. They have a walk-in sign in and a reservation sign in. People with a reservation walk in ahead of you because they have " reservation time" What happen to a first come first service policy. The store is just like the rest of spectrum's business, POOR.
Mar 18th, 2024