Duluth Trading Company Headquarters

Consumer _{on ChamberofCommerce.com}

Feb 28th, 2024

Armachillo Brief Underwear now have the band seam on the right side, VERY UNCOMFORTABLE, also false advertising, web site photo shows seam center rear as all underwear have! Standards of quality and truth in advertising no longer exist or Duluth

D.J. Mueller _{on Google}

Jan 22nd, 2021

Awesome

Vance Williams _{on Google}

Dec 25th, 2020

Aweaome place but when the AWOL bag calls u gotta go where it wants

Veronica Hoyos-Leonard _{on Google}

Nov 12th, 2020

Returned a shirt a month ago, no credit, no shirt, no check.
As soon as I received my Duluth Trading shipment I tried all the items I purchased and all fit very well except for a large flannel shirt that was too small at the chest and too long at the sleeves. I could order an XL but I was worried the sleeves will be even longer.
So I place the beautifully colored shirt on the bag and walked to the UPS store to return it.
After that, I keep checking my VISA debit card for any credit for Duluth but nothing was posted.
About 2 weeks after my return I called Duluth and they said they wrote a check and mail it to me on February 28. I waited a week and called again.
This time I ask the company to send me the XL flannel or give me a credit since I don't trust the postal service. They declined. I asked to speak to a manager and the C.S. lady put me in hold only to say that the check ”was in the mail” and if I did not receive it I had to wait 30 DAYS to issue another check.
At this time I was hysterical. -You mean I did not get the first check and you are going to send another?- I said. Yep, she responded with an attitude. Unwilling to solve the issue.
It is March 14 and my expectations to get my money back are starting to fade. Mail does not take 14 days from Wisconsin where Duluth is to Chicago where I am.
So I decided to write this review so people don't make the same mistake I did. Do not trust Duluth with your returns. You may never see your money again.
My next move will be to file a complaint with BBB. All for less than $40 dollars.