Monro Muffler Brake & Service

Faith Buoniconti _{on Google}

Mar 15th, 2024

Sharing this review to get attention to this issue-
I called asking if they could press a wheel bearing into my rear steering knuckle on my ford explorer. I was told by a man that yes, they could. But they wouldn't let me use my steering knuckle. I'd have to buy a new one from them.
Reusing a knuckle is a way to save money. And it's a common thing to do. So, either this guy didn't know what he was talking about or they assume everyone can afford to replace a knuckle every time they replace a wheel bearing which is crazy and unnecessary.

Anne Curley _{on Google}

Feb 28th, 2024

Nice staff, good communicators. Fair prices. I'd definitely go there again.

Erin Morscher _{on Google}

Jan 31st, 2024

Always helpful

Unicorn Purple _{on Google}

Jan 23rd, 2024

I am deeply disappointed with the service my father received at your establishment. My father, who recently underwent a quadruple bypass and is still in a weakened state, had scheduled an appointment to have his tires replaced on Saturday, 1/27/24.
Upon arriving for the scheduled appointment, we were informed that the tire replacement had to be rescheduled. The reason given was that the shop had taken on an unscheduled brake job without an appointment and only had one lift available, which was occupied by the unexpected brake job. It is disheartening to note that when the appointment was originally made, there was no inquiry about the type of vehicle or any indication that such scheduling conflicts might arise.
This lack of foresight and consideration for customers' time and well-being is unacceptable and reflects poorly on the professionalism of your establishment. Given my father's health condition, this situation has caused undue stress and inconvenience.
I hope that you take this feedback seriously and address the organizational shortcomings to ensure a more customer-centric and efficient service in the future.