U-Line Corporation

Mark Chapman _{on Google}

Sep 27th, 2021

Purchased a U-line ice machine ($3,000 plus) in May 2021 and just 2 months later started giving errors until it finally quit making ice altogether. I have tried and tried to get ahold of their service and am getting no where. This has to be the worst service department of any company I have ever seen. I liked the ice maker up until the issues. We may have to look at trying to return it where we bought it. They need lessons in customer service!!!!!

Lawrence Post _{on Google}

Sep 30th, 2020

My wife bought a Uline under the counter refrigerator last summer. Unlike our other one, this one runs about 25% of the time, maybe six hours a day, even though it is only opened once a day. When I called Uline to see if this was normal, they were kind of hostile, probably because they had something to hide! It is under warranty but if the service person couldn't find anything wrong, they would charge me $125. I finally called an independent servicer who said that the new Ulines use (or have to use) a different kind of freon that may be better for the environment (even though it seems to use much much more electricity than our older ones). He said that this unit (29RB) is causing lots of problems. Uline costs a lot less than Sub Zero but still much more than standard brands.

Brett McCrea _{on Google}

Nov 11th, 2019

I purchased a $1900 Beverage Center from Uline. Within 3 months it is dead. UPDATE: I received a call from "Mike" from "customer service" and I am told they had to send a control panel.......for something that is less than 3 months old. That part may or may not get here in a week. It may or may not fix the problem. They did not expedite the part to the repair facility. Then a few days to get the repair tech here. Meanwhile....I have a $1900 paperweight. Forget the product I lost in the beverage center when it died. Also, for reference, any customers thinking about purchasing anything from Uline.......ask specifically what cooling system the beverage center has and what refrigerant it runs on. Then call repair facilities. See if that kind of equipment can be fixed/serviced. The unit I have is a closed system and the refrigerant is a form of butane.......which there is no real fix for or reasonable ability to recharge the unit. In addition, the refrigerant is not widely used or available. I mention this because I am having problems with a unit after three months, which may or may not be the compressor. If your refrigerant system goes down DO NOT expect a speedy or even correct fix from Uline. Have your eyes wide open if you purchase from Uline. LAST UPDATE: Uline sent the part and between shipping and service......it took over 2 weeks to repair the item (Mike Meraz was the person I dealt with and it would be better not to deal with him if you have a customer service issue). I have no idea if this is going to be a long term or a short term fix. It’s an electrical problem and chasing those issues is difficult at best. The lack of customer service on a $1900 mini fridge is pretty bad on a product that was “brand new.” I would steadfastly avoid Uline. Their product is expensive, sub par, and when there are problems maybe they will fix it......or maybe they won’t......they’ll get to you if they feel like it. There are far too many decent alternatives available out there to bother with Uline.