EcoView Windows of Madison

We paid them $5000.00 on 1-30-2021which was half of the total of $10,000 to re-side our house. Tyler, the owner, came to our house in January and explained there was a delay in siding products and would not be able to do this project until late March or early April. Its now August and our siding project still has yet to start. Very poor communication from Tyler or anyone at EcoView. When Tyler did text, or email, says he now cant get the product and has no eta. Tyler decided to go with a different company for our siding products and assured it would be within 2 weeks, or drive to Michigan and get it himself. That was 2 months ago and now says he cant get that product either. He told me back in April that if we picked a solid color soffit, he could do the work immediately. Once we learned the 2nd product was not going to come in, we picked a solid color as asked but now we can not get a commitment from Tyler or from EcoView to when this project would get started. Now on Facebook, his personal page shows he's the owner at Weathersealed Wisconsin and also Badgerland Baths. On July 15th, My wife and I requested our $5,000 be refunded, with interest or this project started on or before August 16. To this request, Tyler has not responded, as he usually doesn't, and our re-siding project has yet to be started. Its now been almost 8 months that we continue to pay a monthly home improvement loan with no siding start date in sight or our money refunded. We were mislead and now with the company name change, feel we were taken advantage of by Tyler Hansen and EcoView of Madison WI. We, as homeowners, reported them for contractor fraud. Steer clear of Tyler Hansen and EcoView of Madison or whatever their name is this week.
Aug 10th, 2021

Sat down with Geoff today to get an estimate. He quickly gave us great designs. He was so professional and knew what he was talking about that we signed with him and are very excited to see our new house!
Jul 4th, 2021

There workmanship is just ok. They had to come and fix some things but stood by their work so far; some things still outstanding. The followup with customers could be WAY better.
Jun 28th, 2021

Do Not Use This Business!! Would give negative stars if possible!!!! The whole company is a BIG SCAM!! They get your money and promise your windows will be delivered and installed in a timely matter. Five months latter your windows are not here or installed. You call the company and you get no response from anyone!! You ask for the owner Tyler and he is never in the office or around, a big run around!! They are happy to cash your check or trick you into financing so they can get your bank account information and take out the money from your account. If you go to the office the big eco view sign is still on the road sign and front of the store. This is not true any more they are not eco view any more, and are working under a different company name Weather shield . So be aware of this company they will trick you into getting windows from them and say eco view when it is a totally different company and take your money with poor quality work and a bad product!! If you use them remember to ask if the installers are licensed, bonded and insured. Service: Window installation
Aug 8th, 2021

Short version: Quality is mostly there, everything else is not. Poor customer service and awful lead times. We contracted them in October 2020 and they are still not done. They offer $50 for "positive reviews" so beware. Get a lien waiver as part of your contract if you choose Ecoview. Long version: It took almost 4 months for them to start our project. It is now month 9 and they have not finished the job. We had 22 windows to be replaced and 3 doors. The initial crew replaced 21 windows quickly and did an awesome job. It was a great first impression. The final window was not measured correctly (and we are still waiting). Then, they had a different crew work over the next two weeks on our doors. I would come home every day and see little to no progress. There was mud tracked all over our home. I thought "Okay, it's the middle of February, this must be normal." I cleaned up after them without complaint. It turns out there was one guy that was the culprit to our headaches (Elroy). I understand it's a 100 Y/O house, but the doors job he did on our outside door was uneven and wouldn't clear the interior floor. They had to redo them a number of times. There was a window in our landing that Elroy completely botched. His original border was cut at 90 degree angles and had gaps. It was unacceptable. The head foreman redid it himself and it turned out BEAUTIFULLY. This is where I struggle - the quality is the only thing going for this company. EXCEPT - We are now seeing the fall out of Elroy's work. The upstairs screen door has broken since it was installed in March. The aluminum was not flush with the wood so the bolts on the spring broke through. We are still waiting on them to fix this. We also noticed they only did half of the exterior border on our porch window. Still waiting. That 22nd window? Still waiting. We found out that Elroy was fired in the middle of doing our house. The company said he was not performing to standards - it took them 6 months of contracting him to figure this out. What was that guy doing at our house for two weeks and now we have an entirely new crew fixing his mistakes? Moreover, I was concerned Elroy would lash out on us. He was fixing all of the doors, what stopped him from making an extra key? I voiced my concerns with Ecoview. They were gracious enough to replace the locks. Albeit, they were cheap, from Menards, and every lock is different. They had a different crew member replace these. My stepdad had to redo one of them because it was set incorrectly. The new doors were scratched in the process. But at least we were safe from Elroy.... I understand that COVID-19 and the supply chain was a big factor in the delay in completing our project. Yet, a force majure stipulation on the contract prevents me from doing anything about the 36 weeks we have been waiting for Ecoview to finish this job. If you work with this company, demand a lien waiver from the window vendor so Ecoview can't screw you out of your money. I have held back $1,000 until they finish the job. I should've held more. So far they have been fair with us, but the customer service SEVERELY LACKS. Don't expect a call or a warning for when they start, or when they may finish. It might be a year until they complete the contract on our home. Services: Door installation, Door repair, Window installation
Jul 31st, 2021