Doc Jams Printer Repair

Wow, the Staff at Doc Jams Printing are so Nice. I recently bought a Printer that was not working correctly. A friend said, contact Doc Jams Printing and Wow what a truly wonderful experience. Kurt, was Great, Smart and Very, Very Kind and Respectable. All of the Office Staff were kind and had really Great Customer Service. Thank You Doc Jams.
Apr 10th, 2023

Had error message on my Epson meaning Carriage Motor had reached it's limit. Docjams came to my studio with the correct software and fixed it in 15 minutes. Great service. Highly recommend.
Oct 3rd, 2018

Great fast service at very fair price. Help remove deep paper jam so I could print stuff for my city council meeting! Al 'Guyant
Jul 14th, 2017

Aug 13th, 2016

An update on my situation, I received a call from Doc Jams and they said I could bring the printer by for them to take a quick look at. I really do appreciate this, thank you! I'm very confused by this business. I brought in my printer when it stopped putting ink on paper, paid a $25 deposit to have it looked at, and was told that the only problem with the printer was that the ink cartridges were expired. I then had to pay an additional $50 for this knowledge. I bought brand new color and black cartridges and it printed decently only for one use. Since we don't use our printer all that often, the next time I tried to print was a month and a half later, when it refused to print at all. When I called Doc Jams to ask if they could look at it again I was told I could, but I would be charged another diagnosis fee, and additionally if there were more repairs to be made. They have a 30 day warranty on their repairs, this I understand, but it seems as if the problem with my printer may have been initially misdiagnosed so I would expect more flexibility on their part. When I asked if they could make an exception to the 30 day warranty for my particular situation, the person on the phone laughed at me. Not sure where I will take my printer for repair now, but I won't take it back to Doc Jams.
Apr 22nd, 2016