Madison Smile Solutions

J N _{on Google}

Mar 31st, 2024

Im pretty new coming here and I recently had my teeth whitened here. Thinking that I would treat myself to getting it done professionally, it turned out to be a bad experience at this place. I do not recommend coming here for this. The worker there was very rough with me and did not care about being careful. The plastic piece to keep your mouth open was also forcefully put into my mouth and days later my mouth (not teeth) still hurts from how uncomfortable that thing was. She chemically burned me exactly 5 times with the tooth whitener inside and around my mouth. The first time I let her know it was burning and tingling and it kept happening. After the 2nd and 3rd, 4th, 5th time I quickly could tell she did not care about treating me as a customer with care. She took her time to go get something when I could feel those parts swelling up. I tried to bring up what happened at the register right after but she was quick to take my money and was not friendly about it. If this is how people are treated here I dont see myself coming here anymore.
After a few days passed, I called them and let them know I dont want to be in the whitening tray club that they persuaded me to pay extra for. They emailed me and offered me a full refund for my experience and then out of nowhere they said I owe them $200+. When Ive paid them everything upfront after every single dentist appointment and have the receipts.
When I asked what this charge was for, she never bothered replying back to my email asking.

Scott Mac Naughton _{on Google}

Mar 29th, 2024

Best place in town for dental work! Professional with relaxing attitude. Really care for their patients!

Kristin I Bauer _{on Google}

Mar 28th, 2024

As always, I had an extremely positive experience at my dental appointment. The entire staff is so friendly, helpful, positive, respectful and competent. Thank you to Courtney for doing a fabulous job with my cleaning!