Mary Thompson: Allstate Insurance

Jun 29th, 2022

Jun 12th, 2022

Great agent. Mary is wonderful to work with.
May 30th, 2022

Mary was EXTREAMLY rude over the phone. When I asked what my monthly payment would be, she refused to give me the amount that would be withdrawn from my account each month. I then asked her why and she began to argue and raise her voice at me. I WILL NEVER GO THROUGH ALLSTATE AGAIN!
May 9th, 2022

Mary Thompson is very rude and unprofessional to work with. She does not respond in a timely manner. She does not listen, over talks and constantly interrupts her customer. We almost had our insurance cancel because of her not updating our information when our lender reached out about refinancing. Also, when we added a service line rider we asked if payment was needed and were told no it would go on our annual bill. Yet we received a late payment notice. We we're with her for 10+ years and she never contacted us regarding our policy unless we initiated a need. Also found that we were overpaying by $800 a year for our auto policy compared to other agencies (local and big name) for the exact same coverage. I do not recommend using this agent. Allstate was great but out agent was not. We had a great Allstate agent (Jim Wickizer) that retired and since then have never been satisfied. Now we have moved on and are able to again enjoy the experience of a great agent.
Mar 26th, 2022