Apple Bayshore

Id like to share some feedback about my experience at the Bayshore Apple store. It was by far the best experience Ive ever had in my 55 years with customer service. From the time I enter the store to the time I left, I was treated with such respect and courtesy. Im an old lady that doesnt understand much about tech, but everyone made me feel like I did. (if that makes any sense) I worked with a very nice man named Jarod. He was amazing and I gave him a huge hug when I left. Im sure hell remember me. And while I was waiting for Jarod to help me with my phone, Malcolm was educating me on different apps to use and how do use them. Such a great experience! I live down in the Madison area but whenever I need help, I will be coming to Bayshore for service. Ive already referred you to several of my friends. Thank you again for your fabulous customer service! Its beyond appreciation for a non-tech savvy person like myself.
Jun 30th, 2023

Staff was friendly and efficient. It's Apple, so a person expects a certain level of service, and that was accomplished.
Jun 28th, 2023

Jun 28th, 2023

We left this location beyond frustrated. We brought in a phone to be fixed which, dont get me wrong, was done well. We were told once it was done, everything would be put back into it and it would be good to go. We were handed a factory reset phone and for some reason the iCloud password wed used literally earlier in the day didnt work. By this point the person helping us walked away. Then the Apple ID was requesting phone number authentication to reset the password, which we couldnt do until the eSIM was activated. We found another person who told us we had to go to the provider to have it reactivated and then to come back. At least the person at our provider was able to tell us what we needed to do right away. I get the password was on us, but they lied about the phone being good to go (eSIM being activated and everything being retrieved from iCloud) when we picked it up. Update: its back to getting serviced again because something wasnt plugged in right during this visit.
Jun 24th, 2023

Jun 17th, 2023