ProSource of Milwaukee South (Franklin)

Barbara Fortier _{on Google}

Feb 14th, 2022

I love this place. So much to choose from. We were looking for back splash and loved there choices

Joseph Cornwall Sr _{on Google}

Feb 3rd, 2022

Extensive selection of tile, flooring ect. Staff extremely helpful. Plan on Returning for future needs. Highly recommend.

John Petery _{on Google}

Jan 25th, 2022

I have used Pro Source multiple times on a business and personal level. Every time, with their extensive selections and awesome designer Bridgette, the projects turned out great! I feel the service I receive there is far greater than any big box store around. On a recent project I was short some material, totally my fault. But, Bridgette tracked down an extra carton and was able to have it shipped next day for me. How awesome is that! She's like the Wonder Woman of flooring!!! A few years later, and everything I said before, still stands!

Mariah Stegall _{on Google}

Nov 2nd, 2021

Highly recommend!

Elke Daugherty _{on Google}

Nov 20th, 2021

AVOID THIS COMPANY! My experience with them is going from bad to worse. It started with basic inquiries for a kitchen remodel: floors and granite countertop. At the time I didn´t realize how limited they were in what they offered and how they offered it. I have since worked with other shops and have found far superior service. At that time, I continued to move forward with the countertop through Granite and Marble. Neither company would provide adequate information on what was needed for a proper installation despite my repeated efforts to get that information. The ProSource staff in particular is NOT knowledgeable. I thought I was dealing with a new employee. It turns out that she had been there for a year. I was then charged $125 for a trip charge because the cabinets weren´t level. I had repeatedly asked about this and was told don´t worry. As I was very concerned that I would be repeatedly charged for seemingly ridiculous reasons (contractor stated that the measurements required were not feasible) , I reached out to ProSource Milwaukee and was transferred to Patty Kearns. Major mistake! I had been willing to move forward on the countertop despite my growing unease. I was just wanting some help. She was so rude and dismissive of my concerns that I just asked to terminate the relationship. She agreed to refund my deposit less the trip charge. When I told her that I would submit a poor review, she told me not to submit a review until I saw the agreement. As I had already read about the non-disclosure attempt with other screwed-over clients per Google, I told her not to even try it. So I opted to work through my credit card instead as I was very distrustful of ProSource at that time. I was unable to receive my refund through the credit card company as it was a deemed a legitimate charge. The credit card company has informed that ProSource is free and clear to issue a refund, but they are now refusing to. They stated originally that they did not have the documentation from the credit card company. Now that I sent them documentation and have spoken extensively with the credit card company, they are claiming that a fee for collection services is due. They are holding my refund of $880 hostage and are hiding behind a lot of legalese to do so. They will respond that I signed their paperwork. I did.
However, when a company agrees in writing to refund a customer, they can do so. They have all sorts of excuses about doing things legally, but it´s an excuse to not do what´s right. Most companies would have just issued the refund and moved on. They seem to really like to fight with customers. This company is so anti-consumer. They will not help you or even do what is ethical. AVOID THEM!!