SSM Health at Home

Jul 31st, 2019

Least helpful people in the world. I was in the dells for a week and realized I did not have the elbow for my CPAP. I called SSM and they have it; however, they were unwilling to call my insurance and offered to sell it to me for $340. I asked if I could borrow one on a floor demo and bring it back in a few days. Of course that was a no - after a long discussion they indicated I would also need a prescription and would have to pay the $340. Thank God for Amazon. No prescription - $41, delivered the next day to the hotel. Maybe SSM Health could take some customer service lessons, learn how to communicate with customers, learn how to call insurance companies and learn how to creatively help people. I would recommend everyone check Amazon. No script for CPAP cushions. Same price as I pay out of pocket. Essentially every home health bills your insurance for hundreds of dollars and then collects a copay from each person. Just pay the same and have it delivered to your door.
May 10th, 2019