Helzberg Diamonds

The customer service is beyond horrible.  My husband and I have called half a dozen times to get a receipt for an anniversary band so that we could arrange for jewelry insurance, but they've never followed up on their promise to send one out.  And, just last week, a diamond fell out of the band.  I'm out of luck since I haven't come to their location for an appraisal (there is no in state location where we live) and I never received a receipt so we don't have jewelry insurance.  They actually hung up on me yesterday.  Beyond poor customer service, and their quality is poor.  I would never recommend this company to anyone, ever.
Dec 20th, 2016

If you are in the market for jewelry please consider purchasing from another supplier.   This company closed it's local store which forces my wife and I to choose between a 4 hour drive and mailing our wedding rings to them for a yearly inspection.  Mailing them will take 3-5 weeks to get them back and failing to have them inspected voids the warranty.  This company doesn't believe in customer service.  You can find better.
Jun 17th, 2015

I won't ever buy from Helzberg again. I have spent a lot of money at the location at the Fox River Mall in Appleton, WI. Today the pin broke on the band for my Citizen watch. I drove an hour to get to the mall to find out they closed the store. I was told I would have to go to Chicago or La Crosse to get it fixed under warranty. I paid extra money for a warranty that I would have to drive 6 hours to have it honored. I don't think so! They did not even bother to remove this location off the Internet! I'll never shop there again!
Apr 12th, 2015

I thought Helzberg was wonderful when we arrived to shop around for wedding bands. Had a very friendly and understanding lady who helped us shop around and we just about bought both bands that day right then. I shook the fiancee out of it, however and told him since we were in the mall to look in at least one more place before getting them just to feel sure.Boy, am I glad we did! Fred Meyer Jewelers had a more stiff sort of feel and kind of strange but they were SO much more helpful! Angela helped us find literally EXACTLY what we were planning to buy next door and I told her how amazed we were that these bands were on sale and even without the sale...saved us almost a grand compared to Helzberg because he would have to put in a giant chunk of gold for it to size up to a 16 1/2 6 mm band. She had a stunned look on her face and told us that with the plan we were planning on purchasing with them, it shouldn't have cost ANYTHING additionally! (She worked there before and knew for a fact and told us just about every store in the mall at least, upsized for free with care plans, too!) I was pissed! Angela was great, knew her stuff and didn't want to lie to us..she wanted an honest sale. I'm wondering where that "extra" money would have went to if we had bought those bands there...right in her pocket?? It was sad to know that we were being toyed with right off the bat!
Mar 9th, 2014