Mineral County Health Department

Kaitlyn could stand a course in telephone etiquette, though.
Oct 2nd, 2021

Very nice people to deal with
Dec 9th, 2020

Aug 10th, 2020

Sep 17th, 2019

This review concerns COVID contact tracing procedures by Health Department employees. I do not appreciate how it was handled nor how I was spoken to by the health department member. After a misunderstanding over a question, the health department official would not agree that there could have POSSIBLY been a misunderstanding. Instead he kept INSISTING that HE was the one that was "perfectly clear," and now I was changing my story. I do NOT appreciate the accusation. I fully understand that since I answered questions in a certain way, I would have to remain on quarantine. I was hoping to help him understand that they way he asked the question was misleading (for future phone calls to others), but instead of admitting that there may have been a misunderstanding, he insisted that HE had not asked the question in that manner. I MUST be the one mistaken. He then proceeded to change HIS story while insisting that I was trying the change MY story. It was infuriating. If those phone calls are not recorded, they should be. I get that people probably DO try and change their story to escape quarantine, but there should be a procedure for clarification of a story. It's frustration for people that ARE telling the truth and trying to make sure the record reflects the TRUTH. Nobody is blameless and perfect - but this health department worker sure thinks he is.
Apr 19th, 2020