Sea Mar Vancouver Behavioral Health Clinic - Salmon Creek

Won't take my apple health only out of pocket
Oct 13th, 2022

Literally the worst customer service I have ever received from a medical establishment. The behavior health department is particularly horrendous. I've had my appointments canceled at the last minute so many times. Occasionally they don't even tell me my appointment is canceled so I sit around waiting for my therapy phone call that never comes. The dental department is not so bad, that's where the extra star comes in
May 31st, 2022

I was called by Heather Gaines to see if I would like to continue Mental health help here (this was NOT a scheduled call), I said no because I don't have childcare available and that's why I was unable to complete a single session here. She hung up and the call lasted 34 seconds. My insurance was charged for a 15 minute wellness appointment. The issue here is that I am low income and my insurance only covers a certain amount of therapy appointments and now I have one less because of a 34 second call that Heather initiated and wanted to bill me for. This is exactly why I don't trust therapy and the process, why bill me for a call YOU made to me on your own that lasted half a minute? Now when I can access childcare and can consider therapy, I will have one less free session covered by insurance. Thanks for nothing.
Jun 11th, 2021

I wish I could give it zero stars. Anyone who has had to deal with this place probably knows what I mean unfortunately.
Jan 11th, 2021

I have had nothing but bad experiences here but it seems like this is the only place my insurance will let me go to see a prescriber. Nancy laughed at me when I brought up my concerns on weight gain being on the antidepressant she prescribed me. She asked me very condescendingly " how could this tiny pill make you gain weight? ". She went on to tell me I must be over eating, and to go see a doctor. I have NEVER been over 125 apart from when I was pregnant. My clothes are tight or dont fit now and I AM NOT over eating. There are tons of positive correlations with antidepressants and weight gain, it's in the huge list of warnings when you start them. She laughed at me last time I saw her when I told her I had PTSD from my mothers suicide, like she didnt believe me. It felt like I had to sit there and take her rude comments, patronizing laughter and serious lack of eye contact just to be helped. I was able to order a genesight test that made it indisputable that I needed specific medications because I cant metabolize most of the others. I feel dread having to go in there but I havent found an alternative. I always leave feeling worse about myself. I'm sure this will be written off because when dealing with people who are "mentally ill" it is easy to gaslight people into thinking patient concerns are just them being crazy. I wasnt going to air my experiences until I saw another comment saying similar things.
Oct 11th, 2020