Burlington

Staff is either brain dead or on drugs. Went in for a return, had them look at a reciept missing 1 digit for 20 minutes before telling me I could only get store credit. Said forget it. Toted my 2 year old back to the car. Manager chased me outside to tell me to come back for cash. Waste of time. A whole ordeal over nothing. Had to literally tell her to move so I could leave the parking lot.
Mar 27th, 2024

Burlington is one of my top 5 stores to go to. They always have something new and exciting. We always find a good bargain. The place is pretty organized when it's not overflowing with merchandise. The only thing is that the mens shirts are super boring, and i can't find to many pieces im interested in. Other then that the little nick nacks are always fun to look at and they have a good selection of perfumes/ cologne.
Mar 22nd, 2024

The best place to buy pants.
Mar 7th, 2024

Mar 7th, 2024

If I was able to submit negative stars I would. My experience last night was absolutely horrific to say the least. I have never felt more insulted and humiliated in my entire life. I took my mom and my son who is 3, to shop at Burlington as we often do. While I was shopping, the security guard on duty approached me and told me I needed to leave the property. I was confused by this but assumed he was joking around. He then went on to say that one of the cashiers said she had seen me shoplift from the store before. I asked him if he was serious, because not even 2 weeks prior I had been talking with the security guard about how I also do security so I thought he was just being funny. He proceeded to say that he was not kidding, and that I needed to leave the store. I at this point was completely insulted and humiliated by this accusation, mostly because I have never stolen in my life, and to be told to leave based on heresy and nothing to actually go off, no video footage, no indication that I was currently stealing or had ever stolen, nothing. At this point I was in tears, not understanding how a company would allow this to happen to their customers with no evidence whatsoever. I asked the security guard if I could go give my mom my basket to have her purchase some things i was getting for my son, who was more than confused as to why his mother was crying and being made to leave. The security guard at this point had recalled our previous encounter from prior weeks, I could tell he realized that the cashier had been mistaken and started to say I didn't have to leave, but I was so humiliated that I wanted to just go home. My mother purchased the items as i waited outside with my son, attempting to explain what was wrong. The cashier who made the accusation, Riley, asked if she could come outside and apologized to me for her mistake. So I went back to the front of the store where she was suppose to be waiting but apparently she went back inside and continued to ring up customers, so I stood outside and had to then wait almost 5min for her to come back out. I explained that I have never been so mortified and offended in my life. She said she was sorry, but there is no way I could accept it, because that is not something that should ever happen to someone based off no actual evidence. I shop there frequently, and even am a member in the loyalty program. I showed her my security certification card and let her know that what she had done, and how they went about the situation was wrong, and that no one should ever have to go through something like that. Especially with my child with me. To be profiled and have my character publicly slandered was beyond upsetting. I am a good person, a good mother, to made out to be something I'm not, especially something regarding what I feel is so morally wrong, is something I'll never forget. I don't think I would be able to shop there again.
Mar 7th, 2024