Water Concepts

Beware! Go elsewhere based on my experience. I did not know they ordered the wrong tub until it was installed. I repeatedly said 16 inch tub, as most they sell are 18 inch. My current tub was 16 inches. Never did I say I wanted a 14 inch tub. I now have an unwanted 14 inch tub. They are willing to replace it with the 16 inch, but I have to wait another 5 weeks with my house a mess from the tear apart and hardware everywhere. Plus to pay someone again to tear it out and put back in. So if you use this business, make sure the measurements are on the main purchase sheet so there is no ambiguity.
Dec 12th, 2023

Tim was so helpful and he was able to find exactly what I needed right away (small bathroom faucet project). Awesome service and product.
Aug 31st, 2023

I do not recommend working with Water Concepts, good products but staff are incompetent and dishonest. Wasted 2 and 1/2 months with no product in the end because of staff mistakes, attempts to charge more to cover staff mistakes, and then staff lied to cover up even more mistakes. No way to run a business.
May 1st, 2023

If you are looking for any fixture needs, please call Kari at Water Concepts in Tacoma. Extremely knowledgeable, very attentive and patient. I am clueless to this process and she took the time to walk me through each step in a way that I can understand. Top notch customer service skills. She will be my go-to for any future needs during my renovation.
Jun 21st, 2022

Oct 16th, 2021