Europa Restaurant & Bakery

We came there an hour before they close the lady came up to us, after laughing and arguing with a customer, than we asked about we need reservation she said yes and we do not serve any tables right now, maybe she was upset with that costumer. You do not have to take it out on us, I would like to speak with the owner or the manager! I Should have got her name, there is video footage the worst customer service in the world! Even five star Churchills doesnt say we dont take customers without reservations Im sorry never coming and would tell every one about the horrible service not 4 and half star but should be closed for good
Apr 6th, 2024

I love this place. The Italian dishes are wonderful. The only issue I have is sometimes they take their time but still the best food around and well worth the wait. No need to hurry and rush, just enjoy the people you are with
Mar 27th, 2024

Best servers in spokane
Mar 15th, 2024

TLDR: There is lots of room for improvement in the service. We waited over an hour for all our food; everyone around us had already finished their meal (including dessert) by the time we were served. Several mistakes were made, like how my card was mischarged. We received no apologies for the service. In the slim chance there is a next time, I would only order takeout dessert. My friends and I (a group of 7) made a reservation for Friday night, and when we arrived there was another large group of 6 waiting. They got their table first, and then we got our table after around 5 minutes. However, they got their food, paid, and left before we even got our main courses. After 40 minutes, we received the singular drink that we ordered. We waited another 20 minutes for our soups and salads, and one appetizer to arrive, which were just okay. By this time, the other large group had already asked for their check. When my friends went up to the waiters and asked them for an update on our entrees, all they said was, Everyone came at the same time, so your food will come soon, but we got our food nearly 30 minutes after theirs. There was also another large table seated 10 minutes after us, but they still received their drinks, appetizers, entrees, and desserts and left about 20 minutes before us. Our group noticed a stark shift in the waitress attitude after this incident. We understand that the long wait was not the waitress fault, but her demeanor seemed apathetic and overall unfriendly. This made the atmosphere awkward and uncomfortable. Given that we were waiting for over an hour, we were expecting at least a little more graciousness and more sympathetic service. This wasnt even the worst part of the night. After we requested our checks, she answered bewilderedly, 7 ways? (What other option would we have??) Then, my friend simply inquired whether the restaurant accepted Apple Pay or not. She responded with a condescending and blunt no. Later, after we got our checks back, she accidentally forgot my card at the counter, and when I asked her about it, I did not receive any consolation. To make things worse, I realized that she had mixed up my receipt with my friends, and when I told her about it all she did was switch our receipts and I dont believe I received an apology for that eitherI have no idea if my card is getting charged with the incorrect amount or if the issue was actually resolved. Overall, does the excellent dessert redeem the poor service we had today? I dont think so.
Mar 15th, 2024

Mar 14th, 2024