Glass America-Spokane (2nd Ave.), WA

Dec 25th, 2021

Fast, courteous, and a job well done.
Nov 29th, 2021

Very friendly and professional services. Darrel was very polite and pleacent to work with. Got my truck done a day earlier. Looks as good as the day I bought it.
Oct 2nd, 2021

Employees are professional and clearly communicate what the customer should expect.
Aug 23rd, 2021

I work in the auto industry, as does my fiance, and there is a reason Gerber has a reputation of being the "fast food" of body shops. Sure, you'll be fed, but don't be surprised if you're glued to the toilet the rest of the night. In October 2021 my vehicle was hit while parked at my home and the insurance agent I dealt with advised me to use the 2nd Ave location as it is in their network and easier for them. I've dealt with nothing but miscommunication, confused communication, no communication, etc., since then. Come to find out they actually took it upon themselves to cancel my repair and send my parts back. At first the person I spoke with tried to blame it on me, quoting a "note in the system" from October 20, 2021, while failing to take into account that my estimate through them was in December 2021 and my original repair date through them was January 18, 2022 (they canceled this date due to parts availability and told me they would call and get me in once the parts arrived). I don't think a note from October holds much weight at that point. In January 2022 my car was hit AGAIN while parked (yes, I know, bad luck sticks to this car like flies on...). I once again had to go through another person's insurance but I suggested contacting Gerber with the hope of doing both repairs at the same time. The insurance agent and I conference called the 2nd Ave location. We explained the situation, gave the insurance and vehicle details, and I believed I was set for both claims. Soon after that phone conversation Gerber called me back to inform me they wouldn't do the SECOND repair, they refused to work with that insurance company. When I asked why this wasn't stated during the conference call with that insurance company I was told, and I quote, "I don't know, my boss just told me to call you." This new claim had nothing to do with the previous one except my vehicle. They were due to different people, different insurance companies and they consisted of different damage. Refusing to work with one insurance company had nothing to do with the process that was ALREADY IN PLAY. So, imagine my surprise when I call them today and am told I've been patiently waiting for NOTHING, AND they refuse to take accountability or apologize. October to March. Five months. Almost half a year. Taking into account our current social climate and the strain on businesses and workers alike, I still feel I've been accommodating. Thank the Gods in heaven that the other body shop I've been working with is stellar and is happy to take on this repair as well as the other. I learned valuable lessons through this ordeal, one of which is advocating for myself and my property and ensuring that I don't settle for below average just to convenience someone else or a company. Note: I have a 2022 model year car and I know that parts availability right now is insane, I do not hold that wait time against Gerber, they cannot control that. They can, however, control their training, skills, knowledge, communication and professionalism, and they are severely lacking in all those areas. 0 stars. Steer clear.
Mar 23rd, 2022