509 Snow & Moto Gear

My order has not been shipped for over 2 weeks. No reply to my inquiry. The insta is updated frequently. You should respond to shipping and inquiries first.
Apr 17th, 2022

Bought the new Ignite Goggles (was very excited). The instructions are very basic and don't cover enough (such as they mention an app to control the settings however the app does not exist) and you cannot see what power setting you are in (inside or outside the goggles). I emailed weeks ago and got an auto-reply someone would be in touch, nobody did. I tried again via Instagram weeks later, nobody replied. I've sent another email asking for a RMA to return the item but I expect the same once again. So far this is a review of customer service (lack of) and lack of clear instructions for their product. Recommend making the instructions much better and if theres an app like mentioned that you advise where this can be found. Wont be supporting 509 anytime in the future. Update so the app is now available and it hardly functions. It's 100% backwards from the instructions (blue light is manual and orange light is auto, instructions say one thing and app says another), the settings in the app some don't work and some are stuck like my battery charge level at 66% no matter how long I charge the battery. You guys should spend more time getting this right before releasing your product....2 months after my emails, insta requests and still nobody replied. AWFUL service, never again 509.....
Apr 16th, 2022

Bought a fair amount of gear recently from the website and can't get any response on returning some mono suits for different sizes and a bad lens that came with my aviator 2.0 goggles, pretty disappointed.
Mar 30th, 2022

Mar 5th, 2022

Edit: 509 reached out, so wanted to update. Sounds like they're just super swamped right now - have had a hard time contacting over the last few weeks. Ive purchased a ton of 509 products for snowbiking. Ive heard great things about their product support from others and recently submitted a couple warranty claims. They stand behind their products. The reps were actually VERY helpful, but response times seem abnormally long right now, especially after the holidays. I still buy and recommend 509 products. Hope more inventory is back in soon!
Feb 22nd, 2022