Snohomish Family Medicine: Western Washington Medical Group

Mar 2nd, 2024

Feb 25th, 2024

My entire family (immediate and extended) had been patients here for 30+ years. It used to be that our PCPs and the office staff actually knew us. When we had an urgent need, they always got us in immediately to be seen. When Western Washington Medical Group took over, the former excellent care began to deteriorate. My long-time provider actually suddenly left the practice and nobody thought to tell me or any of her other patients. To make matters worse, everyone was very tight-lipped about WHY and WHERE she went. At one point, the walk-in clinic AND the lab completely closed and, again, the patients were not notified. Now, every time I call SFMC/WWMG, I'm either immediately routed to voice mail or put on perpetual hold, being forced to listen to a short loop of the most awful "music" you've ever heard. Meanwhile, my blood pressure is rising! When I finally am able to speak with a live person, their attitude is that they are doing me the biggest favor. The front desk people are aloof and borderline rude. Just to get authorization for a prescription refill or the results of my lab tests takes many days to a full week. Sadly, since the pandemic, everything from their customer service to the medical care has become so abysmal that I am now actively searching for a new medical clinic.
Feb 6th, 2024

Feb 4th, 2024

Superb medical care by Dr Mata and staff.
Jan 28th, 2024