South West Plumbing

Jan 13th, 2022

First they came out to retrofit a bathroom with old galvanized pipe to new pipe, quote was 11k which is insane. didn't go with them for that, so just had them cap off an old galvanized pipe (600 dollars, still insane prices since it took 45 minutes) and then they left. an hour or so i noticed a pinhole leak, Kris was the plumber who took care of this. I called and reported the leak that was caused by the work and they said "because it's a foot and a half away from where we capped, and because it's old plumbing, it's not under warranty, it would have happened at some point or another" just ridiculous. now we have a leak in our basement and they wouldn't even consider remedying the problem they introduced from their work. If they can't warranty work on old pipes, don't do work on old pipes? Wouldn't recommend southwest plumbing unless you have a serious emergency and your house is brand new so nothing else could go wrong. they'll rip out an arm and a leg to fix the most basic of plumbing problems. Brandon was the service manager who declared "this isn't in warranty because they're old pipes". Total joke, ran around in logical circles as he tried to explain what was in warranty and what wasn't. there was no rational to it, totally subjective that they just didn't want to fix the issue they introduced. could have taken then 20 minutes to fix but nope, poor service is their motto i guess! Service: Pipe repair
Jan 12th, 2022

Absolutely the best, professional, on time, and all I can say is two thumbs up, 5 stars.
Jan 12th, 2022

Very professional and communicative!
Jan 10th, 2022

They were amazing! Friendly and upfront about what the expectations were from us as well as what options we had. Ryan and his field supervisor were great at explaining, in detail, what the issues were and what our options were. They ended up coming up with a solution that saved us from having to tear up our walls. They were incredibly friendly, used masks/booties, etc. Trey and Brian, the plumbers who replaced our sewer system in the house, were incredibly friendly and polite! They always let us know when they showed up to start work and when they were leaving for the day. They were incredibly quick, finishing in just 2 days. They always left the jobsite clean and left the area's they had to dig in great condition afterwards. They made sure everything was up and running and stayed late to explain all the work they did. Customer service was great as well. Always keeping me up to date and fit me into their busy schedules (and I am glad they did). Our drains have never emptied better! 10/10
Jan 10th, 2022