Butterfield Plumbing

I've used Butterfield Plumbing on two occasions. The first was an emergency repair leak. Paul came out, identified the problem, opened the wall-up and made the repair. He was a nice guy and I enjoyed talking to him. It was expensive for 1-2 hours of work but that's to be expected for emergency repairs. Paul gave us a rough quote to add a bathroom in our basement and update plumbing in the house (it's an old house). I liked Paul enough that we only got one formal quote (from Butterfield) when the time came to add a bathroom in our basement and update plumbing. The job was quoted and expected to take 4 days and start the following day. Unfortunately, no one came for 3-days and the job ended up taking over 4 weeks to complete rough in. Before finishing the rough in and passing inspection, the owner Herb, began requesting payment. I said I wouldn't pay until they passed inspection and he suggested he could file a lien against my home despite the fact that the work wasn't complete, not to mention the terms on the contract were net-30 days payment. I stood my ground and was glad I did because they didn't pass the first inspection. They corrected the identified errors and passed inspection a couple days later. I paid them in full that day. Overall, Herb was unprofessional, difficult to get a hold of, and slow to get the work done. Other subcontractors we had doing work at the same informed us the plumbers were rarely on-site, left throughout the day, and ultimately Butterfield set our remodel back substantially. The experience was poor enough that we secured a different plumber to do the final finish work.
Aug 2nd, 2020

Butterfield installed a tankless water heater for us 7 years ago. It works great and was less expensive than the alternative. We needed a plumber a few days ago and Herb was able to help us out. He was thorough and helpful
Feb 2nd, 2020

Herb did an outstanding job on my sidesewer. He was prompt, clean and did a great job working around some funky constraints. He also shared a ton of knowledge about what needed to happen and why. Also some neat history on how they did the original (100 years ago).
Mar 11th, 2019

Our plumber, Paul is awesome! He was so friendly and professional, happy to explain what was happening with our plumbing and how things work. He was also very good about managing our expectations with remaining work to do and his schedule. I would highly-recommend Butterfield - especially Paul!
Jun 13th, 2016

An excellent experience. I had called the afternoon prior to tell them of the leak from my dishwasher air gap on top of my kitchen counter, It had looked like it had been pulled from underneath the counter and maladjusted so that the water would just go all over the counter and under it to flood out the cabinet under the sink. They weren't able to get to me that day (no surprise, it was 2pm or later when I called) but would schedule me for first thing the following day. At 8am sharp they arrived and without hesitation took their shoes off, explaining that they believed that the booties could make a bigger mess than just without shoes. They followed me directly to the kitchen and he explained that these air gaps were usually sealed to the counter tops, but that with granite this can't be done without potentially damaging the granite. He and his partner straightened the tube itself and reattached the cap. He explained to me how the cap should be directed and that we should avoid twisting it, as this is what loosens them, especially on counters that they cannot be affixed to. The only charge was for the service call, it took them so little time that he said it didn't make sense to calculate against an hourly rate. I need to have my faucet replaced in the kitchen as well, and without a doubt, I will be calling Butterfield Plumbing to install it.
Dec 17th, 2017