AsterRIDE

After working with AsterRIDE to book 2 separate trips around our personal events in August 2019, I had 2 separate issues with each trip which seem to boil down to poor communication from AsterRIDE with their contracted drivers and their paying customers, despite have a written and signed contract for each trip. On the first trip, the driver failed to show up and we did not receive any communication. After waiting for 15 minutes, we called the switchboard, and we eventually were told that the driver "had a flat tire" and someone would be dispatched to pick us up. An understandable issue, but the lack of communication and lack of proactive action on the part of AsterRIDE was very disappointing. As a result, we had to find alternative means of transportation for the first half of our trip and our event-goers arrived late to their event. On the second trip, the driver was late, failed to follow the directions in the contract and caused significant inconvenience to our event-goers, despite my efforts to communicate and confirm the details with AsterRIDE. This was not the fault of the contracted driver (who was very apologetic and shared with me the incorrect instructions he received from AsterRIDE), but again, seems to be poor communication by AsterRIDE. In both cases, I worked with management (Seth, the CEO) to attempt to rectify these issues. In the first instance, after some discussion, I was given a partial refund of 20% (the most Seth was comfortable with at the time) and in the second, after a long silence, missed phone appointments and much wasted time on my part, I was given a written promise of 30% refund, but received less than this (Seth, if you are reading this, I am done wasting my time, but your lack of transparency and honesty is very disappointing). I was not fully satisfied with the resolution to either of these issues and it took me over 70 days to resolve them. Needless to say, I cannot recommend using AsterRIDE for any transportation service.
Oct 21st, 2019

Pricing, customer service and response time were above and beyond.
Sep 18th, 2019