Computer Repair by Emerald City IT

Zero stars if I could. They will make your computer unusable and leave you high and dry with zero accountability to fix what they broke. At least that was my experience. Avoid seeking help from these guys as they will do everything but help.
Mar 26th, 2023

Zero stars if I could. They will make your computer unusable and leave you high and dry with zero accountability to fix what they broke. At least that was my experience. Avoid seeking help from these guys as they will do everything but help. And then they will be rude and dismissive of your concerns on top of that. It was a terrible experience that I hope others never have to experience. Save your money and go elsewhere dependable.
Mar 23rd, 2023

Excellent, capable local service. After I was hacked, I made a same day appointment here. I left my device overnight and they were able to rapidly identify problems and remedy them, all while keeping me updated via text. Highly recommend.
Mar 7th, 2023

Did a great job repairing my PC!
Feb 17th, 2023

Update: 11:33 AM on 3/24/2023 in response to Emerald City IT's Google Review comments, "This man brought in a computer after he experienced "pops and cracks" coming from the motherboard. The computer is not fixable. I think he smokes meth..."When I brought my computer in, I mentioned "cooling fans grinding a bit and the graphics card putting off a static buzz" - all communicated over text message which I have screenshots of.  Never once did I mention "pops and cracks" coming from the motherboard.  That was a previously non-existing issue until Correo worked on my PC.  Also, to say the computer is "non-fixable" is a completely false statement and reflects your capabilities.  I have another shop FIXING it as we speak - just for a lot of money because of the damage done by Correo and Emerald City IT.  As for smoking meth, very mature move from a business owner...  Good to see customer services comes first.STAY AWAY!!! COMPUTER RUINER!!! This guy is a hack!!!  He will fry your machine, and then make fabricated claims about "existing electrical damage" being the reason for the computer being fried.  Additionally, he will fail to provide a logical explanation for what caused the issue.  Long and short of it, I dropped off a functioning computer, and a day later picked up a $2,500 paper weight because of the work performed. Do I have a story for you...Last Sunday, I took my custom built gaming PC in for a standard hardware cleaning and maintenance.  It was working perfectly fine beforehand - I was gaming current gen games until 30 minutes before dropping off the computer.  Because it was a few years old, I wanted it to receive a professional deep clean and maintenance - boy was that a mistake.  Through the cleaning process, Correo fried the motherboard, and rendered the computer non-functioning (it was never clearly communicated that the computer was now non-functioning until I took it home and fired it up).  He then tried to upsell to a newer motherboard because of the "electrical damage" to the existing motherboard.  He also tried to sell me a new custom built gaming PC (for $3K-$5K) apparently because he fried my computer.  I said no, and that I wanted my current computer "running as best as possible."Flash forward - I picked up my computer Monday (still surprisingly dirty following a professional "Clean and Tune-Up"), took it home, hooked it up, and... FRIED!  The PC wouldn't even boot past the Bios screen.  I immediately tried texting Correo for assistance - no response.  I then called Correo for assistance - he answered the phone but refused to listen to me, berated me, continuously interrupted me (despite his insistence that interrupting is rude), and eventually hung up on me because he refused to address the situation.  That evening I sent a follow up email requesting assistance - NO RESPONSE.  Emailed again Tuesday morning - NO RESPONSE.  Emailed again Wednesday - NO RESPONSE.  Left a voicemail for Correo on Wednesday - NO RESPONSE.  Emailed again on Thursday - NO RESPONSE.  Left ANOTHER voicemail on Thursday - NO RESPONSE.  Finally, my wife called Correo on her phone, connected with him, and the same phone conversation as last time ensued - she was nothing but pleasant, and tried to clearly, calmly communicate with Correo.  However, Correo continuously interrupted her, didn't listen to her, berated her, and eventually hung up on her.I have now taken my PC to another PC repair company, and they have validated that all damage done to the computer was a result of the work performed by Correo and Emerald City IT.  They made it explicitly clear that there is no way I would have been operating the PC, let alone gaming, if there had been electrical damage to the motherboard before dropping off the PC at Emerald City IT.  Fortunately they can salvage the PC... but only at 10X the cost of a standard tune up because of all the parts Correo fried...To summarize, ABSOLUTELY DO NOT use Correo & Emerald City IT for any IT related matters.  He will damage your assets, drag out the process, cost you A LOT more money in the long run, and be a completely rude person throughout it all.  Buyer beware...
Mar 23rd, 2023