Grass CPA & Associates, ps

If I could, I'd leave 0 stars. I asked for a consultation, then the receptionist laughed at me and my situation before I could get a question out over the phone. I've never experienced someone that unprofessional. It looks like people who got into the door had worse experiences based on the ratings. Don't even try with this business.
Jun 18th, 2023

Cant emphasize enough how thoroughly displeased I am with this tax office. As a CPA and someone who has prepared tax returns in the past, I was unhappy and unimpressed with the level of communication and follow through that we experienced while having our taxes prepared for the 2022 tax year. Having experienced tax busy seasons myself in the past, we tried to be as sympathetic to the cause as we could be by providing all of our tax documents by the 2nd week of February (the soonest they were available) to give them plenty of time to produce our returns in advance of the filing deadline. Our initial request was to have only our personal tax return done but we were also strongarmed into having them prepare a simple tax return for my mother, which I had planned to do myself and which I wasnt comfortable with from the start (I wish I had listened to my instincts). Along the way, we were told a few different times that we hadnt provided all documentation needed to complete both returns, when in fact, we submitted all hard copies of our tax documents in person during our client onboarding meeting and posted digital copies of the additional documents requested by Grass during our onboarding meeting to their client portal (which they instructed us to do) within a couple days of our initial meeting. They failed to find or read the scanned documents we posted on their client portal so we called them up when we received email that these documents were missing. We felt it was necessary to constantly coordinate (over the phone and by email) in order to keep things moving and on track and get both tax returns done timely. We believe theres little chance both tax returns wouldve been completed by the filing deadline had we not done so. By the end of it, they somehow racked up $2,558 in charges for services for our two (not terribly complex) tax returns which, at their blended hourly rate of $210 means they spent 12 combined hours on our returns (they wrote off another $200+ when I called to ask how on earth they spent 4 1/2 hours on my mothers return when she had nearly no income and very little expenses). The one redeeming quality were a couple of their staff who we did enjoy working with. In particular, their PM Jill is an excellent communicator and was very kind to us and our two year old daughter and their office manager Susan is a delight. Outside of these two exceptional folks, my suggestion would be to take your taxes to H&R Block or a reputable CPA firm (if your tax situation is more complex) or buy TurboTax and do your return yourself, if you value your sanity and a healthy bank account. Thats what well be doing next year.
May 26th, 2023

May 18th, 2023

Did not have the requisite knowledge to solve my business tax problem in another state. When I took matters into my own hands and needed the electronic confirmation sheets, I was charged another $130, apparently for the labor involved with reading my email and sending two PDFs to me. I dare not voice a complaint to them or interact with them in any way since I will be charged for every word written or spoken between us.
May 25th, 2022

We we're having issues getting all the forms needed to do our taxes with turbo tax like we normal do. So I went to Grass CPA & Associates not only were they able to get everything needed to do our taxes they got us the largest refund we ever had. I'll continue coming back year after year.
Apr 29th, 2019