Valley Diagnostic Imaging Services Medical Arts Center

Mike Varner _{on Google}

Dec 17th, 2023

UNRELIABLE!!!
Had a diagnostic test scheduled for my mother that was cancelled at the last minute because the tech called out sick. They rescheduled her for the following week. Guess what.on the way to the follow-up appointment, they called us to say that the tech called out sick and her appointment was cancelled. One time is understandable, but to have this happen for 2 consecutive appointments is exceptionally poor patient service. I called and requested to speak with the office manager to voice my concern and displeasure. She was unavailable to take my call so I had to leave a message. No callback received. If you have an option, I would have your imaging work done elsewhere.

Ailene Jackson _{on Google}

Apr 18th, 2023

Had my foot x-ray today. Allison the lady that X-ray it was so nice! She was very kind to me and explained everything she was going to do along the way. Thanks for your kindness Allison!1

Shameka Baldwin _{on Google}

Mar 18th, 2023

The Receptionist Christina (didnt want to provide last name) was very rude and unprofessional. She was not helpful at all. Her answer to every question I had was, I dont know. She seem to not know anything and should not be in the front office. She claimed to not even know who is her supervisor or when they would be in? After speaking with her I was not able to be seen or set an appointment and I left the office more confused then when I came in.

Tim Lancy _{on Google}

Apr 24th, 2023

Worst receptionists and customer service agents. Ive spoken to 5 different receptionist and customer service agents and all have no idea what theyre doing. I was first given the wrong fax number on a Thursday. So it delayed my wait all the way until Monday when I found out they hadnt received it. I then had them fax it again and they didnt call me to let me know it had been received like they promised. I had to call back the next day because nobody could find the fax. Something was wrong with it and they had to call the dr to get them to resend it and said that when it comes in they give me a call back to reschedule the appt. I call again the next day and they say they dont even have me in the system. And she will double check and ask someone else and give me a call right back. No call for 6 hours. I end up calling and they can magically find me in the system but now cant get me in until the beginning of may. Absolutely ridiculous.