Discovery Behavioral Healthcare

Mar 4th, 2021

Great leadership
Sep 9th, 2019

I have been struggling to get actual help from this place for months. I moved to the area and started working with the unprofessionals at Discovery with about 2 months of medication left. I was prepared, confident, and ready to meet and work with a new team. Upon my first call to arrange things, I was told repeatedly that it was my responsibility to make sure to arrange to meet with their psychiatrist as they have problems with people calling with 5 days left on their meds. When I was told that story, it was definitely the typical front desk person venting. I found it quite inappropriate especially considering my sensitive emotional state. You'd think people working in the mental health field would be a little more sensitive about people calling in last minute- who knows what they were going through? I digress. My point is that right off the bat, I was addressed with a patronizing sort of dialogue but decided to look past it and push toward optimism. 2 months later and here I am with less than a week left on my medicine. I feel a little beat down and helpless. I called last week seeking help and was met with callused and rude people. I have spent many years working medical professionals- some are great- but I am very familiar with being treated like I am less than human, that my words don't matter, etc., because I have a mental illness. It is unfortunately common. This place is the epitome of that treatment. When I called last week in a state of disarray, I was chastised that I had missed my 1st appointment with a psychiatrist- both by the nurse and then by the front desk person. It felt like I was being punished. When I called, I wasn't sure who to talk to, so I first dialed into the nurse. Sarah's tone quickly shifted to irritation when I explained I needed help with meds. "I'm the nurse" she blurted, and offered me the crisis line. With that, she passed me off to the front desk. After a few minutes, a front desk person answered. She also told me I missed my 1st appointment with a psychiatrist. I repeated that I have been told this before, but I never recieved a call, missed a call, or even got a voicemail that I missed a psychiatrist calling in. She then offered me the crisis line. I explained I wasn't in crisis and I needed help with meds. She was short with me, reminded me that I missed my appointment- which I explained I was never contacted about- and then transfered me back to the nurse. While on hold, I hung up and proceeded to cry. I just wanted help from my providers. I was also told by my "therapist" (she does not have any degree or certifications in this field) a few weeks ago that I missed my 1st psychiatrist appt and I said the same thing to her. I never recieved a call. I never got a voicemail. I am diligent about checking voicemails and missed calls (another thing I was lectured on during my first call to the place). I didn't miss any appointment. I was never contacted. But alas, I am repeatedly dismissed. My words constantly fall into nothingness as I am treated like I don't know what I'm saying because I'm just another crazy person they have to deal with. I have PTSD and have come a long way. And I mean leaps and bounds kind of long way. I have grown and recovered in so many ways and was eager to find a place to continue. However, the wind has been taken from my sails at the moment. I feel this establishment reinforces past trauma and stunts my personal growth because of how unprofessional they are, and how they talk down to and patronize their clients such as myself. I am desperately looking for a safer space for my mental health healing journey. I encourage anyone who is curious about this facility to please look elsewhere for the sake of your mental health. I am now faced with the horrors of running out of my medicine, dealing with the internal and psychological mess of dropping off cold turkey simply because the professionals that I put my trust in did not have my best interests or healing journey in mind. I worry for all the other clients who suffer from similar treatment- or rather- lack of.
Jan 5th, 2020

INTAKE was confusing compared to previous ones at start of counseling. Secretary took 10 minutes to address long line. I waited til 10:19 am to meet my 10 am INTAKE. 50 questions about jail, courts, firearms, then 5 release of info forms. Upon asking what credentials, I find she majored in art- but took 5 psych classes. What a surprise. I was led out of the room but not to the lobby--??. After 10 minutes, I was led back to the next room. This lady asked few questions. She put down depression and chest pain because it sounded serious. I tried telling each lady what was going on, but DID NOT feel listened to. NOONE discussed my health problems. The last lady deferred saying the info. my PCP sends will be read. Then she says she's finished. This one walked me to the Secretary and gave the name of my next counselor; I got an appt 13 days out. RECAP: 1020-1100-lobby-1110-1130-done. 2 hr appt whiddled down to 1 hr. this was a waste of my time. bizarre questions/ found out nothing about me. Confusing. Segmented. Tardy. Incomplete. What will this INTAKE say about me without any discussion or current facts???
Aug 8th, 2018

Everything was uncomfortable. The intake I had done ended up being a huge waste of time. After I spoke with the first two people, I was sent to a third. It took half hour to get in with the first two, and another 10-15 minutes to get into the second interview. During the interview, the woman kept sighing and didn't seem to trust me. She decided in a matter of 30 minutes that all my prior diagnosis which I've had upwards of 15 or more years, weren't supported and she was going to slap something else on my chart.. She didn't stand until I stood, and she wouldn't leave until after I left and having her behind me after an already tense interview was like having a gun to my back. I left upset, and spent the last couple of days in tears over it. I'm furious, and conflicted because I don't know where else I can go. You don't imply to someone who's already in a fragile state, that they're lying. Don't sit there and sigh repeatedly during an interview. Don't pretend to give a damn because it's obvious you don't. I don't ever want to go back after this experience.
May 17th, 2018