J.Jill

C Bella _{on Google}

Jun 10th, 2023

Very disappointed in my J.Jill purchases and their policies. Their prices are over the top and not inline with the quality.
I spent quite a bit on clothes for late spring/ summer, and sweaters for fall. The sizes are inconsistent. I wear an 8P/PM. XS tops were too large, and sweaters were extremely BOXY and awkward fitting! Their QUALITY is embarassing. The sweaters were "thick felt-like fabric", very itchy materials. I had to return my purchases. I tried to purchase different items hoping for a better outcome, no such luck.
The pictures portray attractive clothing, but this is not what I found. I would have tried to exchange if the merchandise was better quality and sized correctly, but they are not the standard.
The free shipping policy states you have to spend a$150 for free shipping, tax not included. Easy to do when their clothing is pricey. However, If you return any item, they deduct $9.95 from your return credits to reimburse themselves for shipping!
That just tells you they have no confidence that the customers will be happy with their products.

Brooke Pringle _{on Google}

May 6th, 2023

One of the store staff was quite rude. I was browsing the whole store and found myself in the petite section, unknowingly. The worker abruptly asked me are you petite? This is the petites section. I would not consider myself petite, but the way she asked seemed very unhelpful and judgemental. I left immediately.

Judy Ellen Corcoran _{on Google}

Oct 12th, 2022

This J. Jill store has truly helpful, pleasant, and efficient employees! I went in to exchange a pair of jeans I'd ordered online for a different size and it was taken care of quickly, and with a smile! The correct-size jeans, which they didn't have in stock, were delivered to my home a few days later wth no shipping charge! Very impressed with J. Jill's customer service, as usual, and thrilled that they are once again carrying Tried and True Fit jeans after an absence of many years!!

Yvonne WIT THA XTRA _{on Google}

Nov 14th, 2021

Nice