Glass America-Lakewood, WA

They did an amazing job on my 2019 Optima after it got some front and rear damage. Looks new again! Will definitely be returning if I ever need a repair done
Mar 18th, 2022

So far great place... at this time the actual fix to my car is over 4 months out.
Feb 11th, 2022

Was in and out within 2 days. They did a great job. Took awhile for them to get it into the shop because of Covid and getting the parts.
Feb 9th, 2022

Let my Mercedes-Benz sit out in the rain with a damaged door letting water pour into it after promising me that they would cover it. They then lied about covering it to my insurance company because I had driven by it. Later they did cover it after I complained. They said wind blew it off. When they did cover it, they used tape. It was impossible that the wind blew off the tape. Either liars or incompetent
Jan 10th, 2022

So... this is hard because Gerber themselves are 5 star. From start to finish was great. Customer service was great, everything. Where the 5 star stops is the exhaust place they subbed out to. I believe they said it was buckys? The welds are absolute trash... like... my 7 year old could probably do better. The bolts they use were what appear to be the right ones but one is obviously used and not new? But yet they charged what they charged? This is highly unacceptable. Luckily this was an insurance thing, but the amount the insurance paid makes me feel bad that this is what they paid for... this looks extremely bad for Gerber that they give this place business and this is the result. I've learned that at least myself if I need exhaust work done in definitely not going to go to buckys.. I'm fairly certain there's a good chance this will fail and start sending exhaust into the cab, but only time will tell. If you can, use Gerber as they're great, but if you need exhaust work, ask them if they can sub out to another place, maybe someone that actually knows what they're doing.
Feb 10th, 2022