Gesa Credit Union, South Kennewick

Dec 30th, 2021

Dec 25th, 2021

Branch manager made a poor judgment call. My wife's work cut her a payroll check because they missed a deadline due to veterans day for direct deposit. She has worked at the same place for 2 years. You can clearly see direct deposits for a lengthy time. They are holding over 700 dollars for 3 buisness days. In most cases I would agree for thier policy and I understand why. I plead my case of my mortage being short because of this and what my wife's work did. Also ofbthe fact my wife could have cashed the check instead, than deposited it as a work around. So you would think they could just lift the hold. It all adds up and sounds logical right? The branch manager told me (we do not feel comfortable lifting the hold and your going to have to wait) I know for a fact they have the power to do so but they didn't. I will not ever be utilizing this branch again. I will also let my friends and family know of this incident. I had more than enough to cover it in savings, sub savings, and credit. Not to mention a 100% payment for my auto loans for several years. Thanks for looking out Gesa...... guess I'll use 2 of my monthly transfers up because (you feel uncomfortable) 😆 no wonder your ratings are so low. While I'm ranting here, how about you replace that atm outside that ate my check last month, froze up, and wasted my time. If it wasn't for your low car rates ide be back to hapo by now. Oh and you fued with the credit bureaus where it wasn't reporting, caused us to loose a house deal. That was over a month! Thanks again for all your wonderful proffesionalism!
Nov 4th, 2021

The staff always work to find the best solution for whatever it is that I need.
Sep 27th, 2021

Sep 18th, 2021