AT&T Store

Sydney Bathurst _{on Google}

Apr 8th, 2024

I made the spontaneous decision to buy the new iPhone 12 and I went to the AT&T closest to me. Never, in a million years, would I expect to have one of the best customer service experiences ever! Tyson was the person who helped me figure out exactly what I needed for my phone, the best deals in the store and even helped my dad who was on a phone call with me! If you need a new phone, or need some questions answered, go see Tyson!
2024 Update: Jamie helped me last night with upgrading my phone, and she was lovely. I did unfortunately keep her a little later, but while she was very knowledgeable, she also had great conversation with me as we waiting for updates and data transfers between phones. Thank you Jamie :)

April Dale _{on Google}

Apr 3rd, 2024

Long time Verizon customers who switched to AT&T recently. We weren't sure we going to change until we talked to Samuel at the Cheney store. He was extremely helpful and got our account set up with available discounts and great new phones. He explained the bills would be a little higher at first until we got our old phones turned in (30 days) Jamie was also helpful for questions. Love this store

Nicole Smith _{on Google}

Mar 21st, 2024

PLEASE BE WARNED!!!!
Unless you are looking to get ripped off. Do not go here for your phone service!!! It is outright Robbery. I don't know how they can get away with their prices alongside their tremendously terrible service. Not too mention the false representation on their website regarding their pricing. We were lied to at the store. We were quoted 1/3 the actual charges we ended up with on our bill. When we went in to try and straighten out the discrepancy. We were treated like we were incompetent. An obvious projection of the "manager's" own insecurities. If that weren't exacerbating enough, she couldn't help us with ANYTHING!!! She kept telling us we would have to call customer service. So after spending all her energy, that if it were a company who cared about the customers satisfaction, defending the charges on our bill which were not even close to what we were quoted, she passed the buck to the call center for "customer support." Which couldn't even be bothered to actually let up talk to a human. Instead we had to wait for a call back, The Following Day. Also after all this terrible experience and no one caring to try and maintain us as customers, we were told that if we wanted to cancel the whole deal and return the phones we financed through them, that not only would we have to pay a"restocking fee" but my husband would be out his trade in. Which was a Samsung Galaxy S10e. WHAT A NIGHTMARE!!!

Bill tannhauser _{on Google}

Mar 8th, 2024

Thanks Jamie