KAY Outlet

Helpful sales people and patient. Laurie is the best, she always finds us the best jewelry at the best prices.
Apr 5th, 2024

Great service. No pressure to buy anything. Jeffrey was excellent and professional.
Feb 24th, 2024

Amazing sales representative. They was super nice and made it very comfortable purchasing my item.
Jan 14th, 2024

I am extremely pleased with all my jewelry we have bought over the years. The staff members are phenomenal in their experience and knowledge on what I might like, and very helpful and thoughtful. Great team.
Dec 6th, 2023

I had a very disappointing experience with Kay's. My husband purchased my ring there in March 2021, since then it has lost diamonds every couple months. I had gone to the Centralia location and they let me know in August 2023 if it happened again they would damage it out, and give me credit to purchase a new one. November 2023 it lost another diamond and when I contacted them the store manager was extremely rude and told me they were too short staffed for me to come in anytime soon, I could come in the store in a few weeks and if there wasn't customers she could help me. I then took my ring to Olympia not wanting to deal with a rude store manager, where they sent it out again for repairs, with a note to make sure I don't wear my ring while basically doing anything to avoid losing stones. I then expressed my frustration that I feel like I was sold something not quality. Their only solution was they would buy it back from me for what we paid, but I had to spend double the purchase price. I am very disappointed in Kay's, my husband and I will be purchasing a new ring elsewhere and I will never be a customer of theirs again. If I could give 0 stars I would.
Dec 5th, 2023