The Truss Company Inc

Nov 25th, 2020

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May 6th, 2020

Nov 20th, 2019

Oct 17th, 2019

Their salesman came out and measured our mobile home for 4 trusses to be replaced. The roof was open so he could measure. The salesman said they were a 3/12 pitch it turned out they should have been a 2 1/2 - 12 pitch. When they were delivered they were almost 3 1/2 /12 pitch. We paid full price and delivery for them. Our contractor his employee and roofer were held up for two hours opening up the roof then finding they were not the correct trusses. When we called Randy his claim was they (someone from their company) took the measurements from him and built the trusses without his knowledge. When my husband called back to tell him the correct measurements that contactor and roofer measured he said the numbers don't match. Then he called back and said the numbers were good. They then remade them and delivered them. We talked to Randy about compensation for our contractor and roofers time wasted. He said he couldn't make that decision he would have to talk to his GM. He called back and said they would not do anything because they made new ones. The point is he (Randy) measured, they made the wrong size. Then our contactor and roofer were held up for two hours because of their mistakes and we have to pay the extra two hours for their time that we did not cause. They passed the buck from person to person, no one taking responsibility for the problems they caused. All this time our roof was open. Then had to be closed and opened again. As of today our roof is still open, it has been 9 days not finished. And it supposed to rain for the next 3 days. We won't ever use this company again.
Jul 24th, 2019