Premier Storage

Ld M. _{on Yelp}

Dec 7th, 2022

They have horrible customer service. the lady who originally leased the unit to us was great, but this month we were contacted by a new person. He called to say our unit was past due. I informed them we were on autopay. he confirmed our information they have on file and proceeded to run the monthly premium. When the charge actually hit our account, they had charged us a $15 late fee, on an $85 unit. I called to get the fee removed because we had signed up for autopay, so their failure to process the card was on them, not us. he refused to refund the late fee, and even went so far as to condescendingly educate me about how I should have found and "re-checked the autopay box" when I provided them the updated payment information. Everything sill showed as autopay, but somehow I was supposed to know it was tied to the old card and I had to re-attach the autopay to the new payment information manually. really? And specifically I remember, I DID choose autopay, but now the system won't even let me in... it says "no username found for that email" and when I try to start new account, it says "that email is already registered!"AVOID THIS PLACE. Horrible customer service.

Raquel Hicks _{on Google}

Oct 8th, 2022

Very helpful and professional. Units are clean .

Janel Penaflor _{on Google}

Jun 11th, 2022

Amazing place. Very clean, electric easy to use everything. Super secure and tremendous staff.

Dale Carr _{on Google}

Feb 23rd, 2022

My experience with Premier Storage was outstanding. Christy the manager was absolutely wonderful. She was extremely helpful, professional, and very customer oriented. She really helped me in my time of need. The storage facility is extremely clean, blue tooth enabled, and easy access to the units. I highly recommend Premier Storage and I cant thank Christy enough.