Mercedes Benz of Bellevue

JonnyBeoulve _{on Google}

Nov 17th, 2021

I've been to several different dealerships in the Bellevue area, and Mercedes-Benz of Bellevue is by far the most unfriendly. In contrast to Lexus of Bellevue where the staff are outgoing, warm, and make you feel like they care, the Mercedes-Benz of Bellevue staff are unenthusiastic and cold in demeanor and conversation.
I've interacted with the sales, service, and front desk staff and all give the impression that they either don't care about their job or aren't excited to engage with customers. My service department experience in particular was unbelievably bad. Not only did they have no idea about my service appointment (which was confirmed and I had an email record of), but it felt as though they didn't think I should be there after asking me for my name three times and making phone calls.
Additionally, during negotiation for trading in a used car several dirty tactics were used. For example, I was offered an atrociously low amount of money for my 4 series on trade-in, and they said it's non-negotiable. I walked away, and the next morning I got an email saying that they received an offer for the vehicle from BMW of Bellevue for $1,500 more than what Mercedes-Benz of Bellevue offered. I ended up taking the deal because I just wanted to finish the deal without all the nonsense and drive the AMG. Fast forward two weeks and the vehicle I traded in was on Mercedes-Benz of Bellevue's lot for sale at $10,000 more than I traded it in for; the BMW of Bellevue offer was a lie.
It's unfortunate because I thoroughly appreciate the Mercedes brand and its vehicles. Also, this location is beautiful with state of the art design, a great waiting area, and is kept clean and presentable.
I'm considering having my car serviced at Mercedes-Benz of Seattle instead, even though it'd be an extra 20 minute drive. I also can't wait to trade in my AMG for a Porsche, because there's no way in the world that Porsche of Bellevue is this bad at treating customers.

Deborah Mendoza _{on Google}

Nov 14th, 2021

This dealership went above & beyond for me & I cannot thank them enough for their kindness. Every single person treated me like I was apart of their Mercedes of Bellevue family. I have never been treated as good as I was from any other dealership. I appreciate you all. Especially Tudy & Riley. I definitely recommend this absolutely amazing dealership & I will be back for another purchase.

Saptarshi Bhattacharya _{on Google}

Nov 13th, 2021

Great customer service. I worked with David and I highly recommend both David and this dealership!

Joe Jacobson _{on Google}

Nov 6th, 2021

After texting back and forth with sales we made an appointment to see a new GLS 450. We drove down from Bellingham to the dealership. Upon our arrival we were told by the salesperson that the car was pre sold and not available. After I showed the salesperson the messages that we received saying the car was available he went back to check and told us that the car was just sold and was going through financing. What a total waste of our time. At least they could have contact us.