Kobe Bellevue Restaurant

Thank you for your feedback. We take all allegations of dishonesty seriously. We are looking into this matter and will take appropriate action if necessary.In the meantime, we want to assure our guests that we have a strict policy against altering customer-specified gratuity amounts. We are reviewing our credit card processing procedures to ensure complete accuracy.Regarding your other comments:We strive to offer a delicious and enjoyable dining experience, regardless of our heritage. We're happy to receive feedback on specific dishes or aspects of our menu if you'd like to share them.We understand that pricing is a consideration for our guests. We work hard to offer high-quality ingredients and a comfortable atmosphere, while keeping our prices competitive.We hope you'll give us another chance to demonstrate our commitment to excellent service and delicious food.Additionally, here are some things to consider including:If you have the server's name or the date of your visit, mentioning it could help with the investigation.Offer an alternative for the customer to report their concern besides a public review, such as a manager's email address or Google message.

Thank you for your honest feedback, Alicia. We appreciate you taking the time to share your experience with both the positive and negative aspects.We're glad to hear you found the food to be "okay," however, we're disappointed to learn about the challenges you faced with takeout parking and portion sizes.We understand the frustration of not finding a convenient spot for pickup, but we do have retail parking available inside the hotel. So maybe next time, please double check and come in to the hotel building for parking space there. There are a lot of spots and its all free parking for us.Regarding portion sizes, we strive to offer a fair value for the price. We can assure you that our portions are in line with industry standards. However, we will definitely take your feedback into consideration and discuss it with our team.Thank you again for your feedback. We hope to see you again soon, dine-in or takeout!

Thank you Erica, for this 5 star review!