Maxx Power Equipment

Worst customer service experience that I can recall in all my 45 years. I know parts are hard to come by and expected delays but its been 4.5 months since I dropped off a small kids 125cc atv. Not once did they proactively reach out to me to let me know what was wrong with it, what parts they need, eta or nothing. I was able to get a response twice from them during this time but it took many calls and emails before they responded and i only got "we'll look into it and get back to you". That never happened. I have since bought a tractor and a new atv for my kid and myself and have directed 2-3 of my neighbors to stay far away from this place. AVOID like the plague if you expect to ever need their help post purchase
Nov 4th, 2021

I purchased a brand new 4 wheeler on December 15 2020 it's now August 30th and still no title. I've called several times takes forever to get a call back. Called the finance company they don't have a title either.
Sep 21st, 2021

Rob was great to work with. Love my bad boy.
Aug 31st, 2021

if I could give less than 1 star I would. my lawn tractor I bought with a 3yr tractor and 10yr deck warranty had to go back because something was wrong with the deck. Turned put one of the spindles broke and 2 blades were bent, something I could have easily fixed as an ASE mechanic, but that's why I got the warranty. it's been a solid month and never got the actual diagnosis or progress except when I caller, still don't have my tractor back. Customer service is terrible
Aug 7th, 2021

Drove 2 hours for a utv. Rob was super helpful via email and had machine ready for us when we arrived. Amelia and Logan were great. Phenomonal customer service!
May 16th, 2021