TLC Services

I switched to TLC a few years ago from another big name company for the service agreement. The old company had good technicians, but their customer service department was a NIGHTMARE to deal with. At TLC, I have found everyone is friendly, helpful and professional. Luckily I haven't had any emergencies, but for maintenance, it's easy to get an appointment. The technicians always arrive in the schedule window and I get a call to let me know they're on the way. Andrew, who services our boiler has the patience of Job with all of my questions about our ancient system, and he's continued to keep it operating beyond it's years. Will and Cody who have taken care of the AC unit are thorough in explaining their findings. They offer recommendations to improve the unit's efficiency without being pushy salesmen. All of the technicians are friendly, professional and leave the house cleaner than when they arrived. So glad I ditched the old company!
Oct 12th, 2016

Our first level HVAC system failed and TLC provided the highest level of professionalism from the moment I contacted them. The owner came to our house, provided us with a nicely detailed bid with several options to choose from, and finished the installation on the same day! Tom and the entire TLC team went out of their way to provide us with the best experience possible. They care about their customers and the quality of the install is impeccable. A frustrating situation was turned very positive and we are now enjoying our nice, cool house.
Sep 30th, 2016

Fantastic company to work with! They were very helpful getting my service done quickly, and the technicians were knowledgeable, friendly and very professional!
Jul 13th, 2016

What ever happened to you have a scheduled appointment from a certain time to an ending time, they'll be there. Not with TLC, they call and if you miss the call oh well they're not coming out. What happened to ringing the door bell, or using physical labor and knocking on the door. Nope if you miss their call your out of luck. Service has dropped to an all time low. Another day to miss work so they may show up, :OH" only if we answer the phone on time.
Jul 4th, 2016

Today was my annual plumbing maintenance check with TLC. I've been a member of TLC Services since 2015 and renewed today. I had a small leak in my master bath toilet and also water not properly draining in the basement from the AC running. I called this morning at 6am and Andrew called within 15 minutes to let me know he would be out after his first appointment. The service called to confirm my time and Andrew called when he was 30 minutes away. The leaks were easy repairs and the jobs were completed with quick professionalism. Everything was shown and explained to me in kind and courteous manner. Very satisfied with TLC and highly recommend them. If you want experience, quality and the job done right, you get what you pay for and TLC is worth every penny.
Sep 27th, 2016