OfficeMax - Print & Copy Services

Alexis Cummings _{on Google}

Sep 9th, 2021

Thank you to Jude at store #6813 printing center for going above and beyond with helping me with my large print job. He was very kind and got the job done quickly.

Lauren Holmes _{on Google}

Aug 15th, 2021

I asked to to print something at 740, and the person at the self service was taking a while. I asked the print employee if he could help me. He told me no, and that he stopped doing jobs at 730 pm. I told him I didn't know how long the self service person would take and that I needed colored paper and to finish by 8. He again told me he couldn't help and was busy and stopped doing any jobs at 730, even though the store is open till 8 and he was standing there doing nothing else. I asked him should I go across the street to fed ex and have them help, and he told me yes. I went to fed ex at Lansdowne commons and they gave me all the help I needed. Ill be going there from now on for future print jobs because they have great customer service.

Harold Warren _{on Google}

Mar 24th, 2021

Walked in (4-7-21) to get a large format copy made. Guy behind the counter could not even log into his own computer. After discussing the problem with his colleague he switched to another workstation and then, 5 minutes later he finally got to a helpful screen. Then he asks for a phone number and I decline. He tells me that he has to have a phone number to plot one copy. I know this is not true as I have had this store make me lots of copies. Left and went to FedEx and made the copy myself with no line. Done with Max and their employees who don’t know the machines coupled with an I don’t care attitude.

Rachael Lowell _{on Google}

Mar 5th, 2021

Ordered a file cabinet $100+ for pickup in store. Order could not be filled. Despite the order saying $0 when checking the status, the money was still pending from my bank. Contacted my bank and they said I have to go through the store because they need to release the funds back. I called the store and the associate said it would take 3-10 business days to refund the money. Called customer service because I still wanted the item and was told money was never taken for the order since it could not be filled, yet the money is missing from my account with “Office Max” as the description. The customer service rep wanted me to place the order for delivery by spending ANOTHER $100+. Not everyone has over a hundred dollars to spare to place another order without receiving the initial money back...Called another customer service rep because the first one was not professional. The second rep was much nicer and helpful but said I had to call the store and request them to clear the order for the charge to cancel pending. Called the store and spoke to Debbie who said she had other things to take care of before me, but would call me back. Debbie never contacted me. I sent a complaint email to customer service and the email response from customer service said they requested the store manager to contact me in 48 hours, the manager never contacted me. About a week after placing the order and it going unfilled, my $100+ was finally released back to me. Will not be doing business with this location again and I recommend thinking twice before ordering pick up in store from them.

Mary C _{on Google}

Nov 10th, 2020

Rude Rude ... On top of costing me $48 to send a LOCAL Fax . Ridiculous