Gino's Pizzeria

Oct 14th, 2020

Received some unfavorable treatment
Sep 26th, 2020

Sep 5th, 2020

I have been a loyal customer here for years. Ever since new ownership came in and changed the name it has become hands down the worst service I have ever encountered. They have terrible time management and poor customer service. When you say to pick up your food in 25 minutes and show up and they haven’t even begun to make the pizza ...
Jul 12th, 2020

I've lived here for 7 years, and for the first 4 or so this was hands down the best pizza in Virginia Beach. It was ready fast, hot, and the customer service was excellent and cheerful. However, in the past year or so(?) management has changed hands and the quality of food and service has taken a nose dive. This first time I noticed a problem was when I ordered the Chicken Parmesan and found bits of hard plastic IN MY FOOD. But, everyone makes mistakes, I simply told them about the problem and asked for the check. No offer to make another meal or a refund, but I didn't really want one. I didn't go back for a while, but then I heard they started doing deliveries! I ordered some of their wings and pizza to give them a second chance. Unfortunately, this would be the last time I ordered anything from them. Both the wings and the pizza arrived cold, but that's not the worst part. The cheese of the pizza had completely slid off of the pizza, as if it had been carried sideways. When I called to ask for another pizza they told me, "How are we supposed to know that you didn't carry it sideways?" I was flabbergasted, and told them I still had the pizza, why would I order one just to not eat and return it and waste my time, etc. Needless to say, I didn't get any pizza from them, and won't ever again. They'd rather call you a liar than offer decent customer service or quality food.
Sep 22nd, 2020