Towne Silver & Goldsmith

I will never go this store again.  I ordered a hand engraved sterling silver ring for my husband for Christmas.  Paid more for the hand engraving than I did for the actual ring.  I wasn't happy with the end result but couldn't do much about it since they designed if based off my description.  I gave it to my husband anyway - three months later the band split and broke.  We took the ring back and they wanted to CHARGE ME TO FIX IT.  I was beyond shocked.  We got into a back and forth argument with the end result being they would not fix it free of charge.  We walked down the mall to Finks and bought a beautiful ring from them.  We paid more than we would have but it was well worth it and its beautiful.  The staff was very professional and very helpful.I couldn't believe how poorly we were treated and he we felt when we left.  The "manager" as he called himself has no idea what customer service is and should not be dealing with the public.  I cannot urge people enough not to shop at this store.
Jul 9th, 2008

I bought here a watch for my girlfriend.  I like the watch and she says she likes it too.  The credit goes to CITIZEN, not this store.The clerks here have no idea what they are doing.1.  When I was shopping for the watch...me: what's the material?clerk1: silver.me: um, it doesn't look like silver.clerk1: let me look.she flips through the catalogue for a couple minutes, can't find the answer, so I look at the back of the watch.me: it says stainless steel.clerk1: well, there you go.duh.2. After I bought the watch,me: After my girlfriend tries this on, we can bring it in to have the band shortened right?clerk2: Sure, that will be $14.You gotta be kidding me!  You charge $14 for the standard adjustment of the watch you just sold for quite a bit of money?  After my objection she asks another woman (owner?).  She says there'll be no charge.  of course not!3. My gf and I came back one day for the band adjustment.  Three clerks working in this small store.  We ask for band adjustment.clerk3: There's only one person that can do that service, and he only works 3 days a week.  You can come back tomorrow.a) they should have told me that when I bought the watch, b) anyone selling watches should be able to adjust the band, and c) they shouldn't have the sign up saying 'Watch band length adjustment, while-U-wait.'I will never go back unless I have a gun pointed at my head.
Feb 5th, 2007