Toner Charge Inc

I have been a customer of this Staples since it opened in Springfield VA. In August 2021 I discovered that in addition to accepting donations of computer equipment Staples will accept computer monitors at no charge. My husband and I have been happy customers of this branch of Staples.
Aug 25th, 2021

I would give zero star if there is an option. I went there trying to print some loyalty cards, I went 4 times in a row and still not getting my job done. The staff there is incapable of doing his job. He complained that my file size was wrong, and yet when I handed him the file the day before, he did not mention anything. He promised me that the sample would be ready for me the next day at 11am, but when I went there the next day at 12pm, he didn’t even start on my order. He kept me waiting for hours while he serves new customers that come in, putting my print job at last (even though I was the first in line). When I complained to the store manager, not only did he not care about why his staff can not do the job, he asked me to leave, because he is busy! When I asked him for a phone number to file for a formal complaint, he wrote on a piece of paper a phone number that is the Renaissance Hotel Number. I can tell the store manager’s attitude was very different towards me, because the night before I happen to see how he deals with another complaining customer who is a white guy. I’m really sad, because I feel I do not deserve the attitude from him just because I’m a petite Asian woman.
Aug 14th, 2021

Nice and quiet but kind of hard to get someone to help
Jul 1st, 2021

this super cute dude working there knocked something off a shelf, so 10/10. wish there were glitter gel pens though :
Mar 12th, 2021

After waiting in line for 30 minutes, the clerk was not sure she could have some medical records to a disc. She called her supervisor. No response after 15 minutes. She said that I could do the task "cheaper" at the self service using a thumb drive. My issue was I had an appointment that I needed to be at, money/cost was not an issue, and was going to leave the records and return whenever the job was complete. I sensed that the young lady did not want to do the job. Sad that customer service was poor.
Feb 26th, 2021